Branch Concierge – Merrylands
Commonwealth Bank, Part-time, 30 hours per week
Roster
Monday: 9:30 am – 4:00 pm
Tuesday: 9:30 am – 4:00 pm
Wednesday: 9:30 am – 4:00 pm
Thursday: 9:30 am – 4:00 pm
Friday: 9:30 am – 4:00 pm
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
Your role will positively impact customers' lives and ensure they feel supported whenever they need us.
Responsibilities
Greet each customer and clearly understand their enquiry, guiding them to the appropriate channel.
Build a personal connection through meaningful conversations to enhance the experience.
Provide options for the customer by educating them and demonstrating in-branch technology and digital banking options.
Monitor branch activity, ensuring smooth operation and customer satisfaction.
Qualifications
Proven track record of delivering exceptional customer service, ideally in financial services, retail or hospitality.
Excellent communication skills and a professional, approachable demeanor.
Ability to manage customer expectations with a professional presence.
Interest in building a career with CommBank and improving customers' financial wellbeing.
What's Next
As part of the application process you may be required to complete an online assessment.
Please complete these steps within 48 hours of applying.
Benefits & Inclusion
We're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples.
All employees have access to a supportive community network and opportunities to connect with Indigenous employees across CommBank.
If this role matches your experience and career goals, apply today.
#J-*****-Ljbffr