Join the Workshop & Technical Support Team and assist the Photography & Technical Manager in ensuring smooth operations!
During the off-season, you will maintain and organise equipment, ensuring off-site staff will receive fully functional equipment for their needs. You'll also keep the workshop prepared for peak seasons. In the Santa season, you'll train as a Tech Support Officer, managing calls from on-site teams, providing troubleshooting, and resolving issues in a dynamic, fast-paced environment where adaptability is essential.
Key Responsibilities Off Season
* General Workshop and Wardrobe Support: Stock-take, cleaning and maintaining storage, packing and unpacking freight, picking up and dropping off deliveries, WHS support. Assist the Technical Manager and Assets & Logistics Manager with other general tasks as required.
* Cable and Equipment Setup: Efficiently set up photography road cases, ensuring all equipment, cables and components are correctly connected and organised.
* Equipment Testing: Thoroughly test all photography equipment and point-of-sale systems to ensure they meet quality standards and are ready for use.
* Asset Management: Maintain accurate records of equipment inventory, ensuring all items are tracked, labelled, and accounted for.
Santa Season
* Provide Technical Support: Answer calls from on-site teams, troubleshoot issues, and provide timely solutions for hardware, software, and network-related problems.
* Diagnose and Resolve Issues: Quickly identify the root causes of technical problems and implement effective solutions to minimise downtime.
* Escalate Complex Issues: Escalate unresolved or complex technical problems to senior staff for further support when necessary.
* Document Solutions: Maintain clear records of issues, resolutions, and procedures to build a knowledge base for future reference.
* Collaborate Across Teams: Work closely with other departments (Customer Care, Account Managers) to ensure seamless support and issue resolution.
* Adapt and Prioritise: Work in a fast-paced environment, handling multiple issues simultaneously, and adjust priorities as needed to ensure smooth operations during peak times.
WORK HOURS/DAYS
* During the lead-up to peak season (June - Sept), hours and days will vary from 2-4 days.
* During Oct, Nov and Dec, employees are rostered for peak hours and rostered days may increase to 5-6 days per week.
* Weekend work may be required Oct - Dec.
* Rostered hours between Nov-Dec may include 7.5 hours between 6:30am and 12:00am.
* Overtime may be required and paid at the prevailing award rates (only applies if required outside rostered periods).
Employment Requirements
* Driver's License
* Working With Children Check or ability to attain one
* Forklift License (desirable, not mandatory)
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