We are seeking a highly capable Architectural Review Authority Operations Manager to lead the operational management of architectural review processes within a Body Corporate setting in Queensland.
This role is responsible for managing application workflows, supporting compliance and site outcomes, facilitating ARA sub‐committee processes, and delivering high‐quality stakeholder engagement across residential communities.
Responsibilities
* Manage end‐to‐end architectural application processes, including lodgement, tracking, coordination of assessments, and communication of outcomes.
* Maintain accurate records of applications, approvals, conditions, and supporting documentation.
* Monitor workflow performance and approval time frames to ensure efficient and timely service delivery.
* Support the consistent application of by‐laws, design guidelines and internal processes.
* Identify non‐compliance issues, risks, and opportunities for process improvement.
* Coordinate ARA sub‐committee processes, including meeting preparation, reporting, and decision tracking.
* Prepare clear and concise reports, updates, and correspondence for committees and stakeholders.
* Act as a key point of contact for owners, committees, consultants, builders, and contractors.
* Provide guidance on application requirements and processes, ensuring a consistent and positive stakeholder experience.
* Contribute to the ongoing improvement of systems, templates, and operational practices to support well‐managed and visually consistent communities.
Benefits
* Ongoing training and development
* Market‐comparable salary
* Salary packaging opportunities
* Free golf and gym membership across managed sites (fair use policy applies)
* Great workplace culture aligned with our values
About You
* Experience in body corporate, strata, property, facilities, design review, development administration, architecture, planning, compliance, or a related field.
* Strong understanding of stakeholder management within residential, mixed‐use, or community living environments.
* Experience coordinating approvals, committee processes, case management workflows, or compliance‐based administration.
* Excellent written and verbal communication skills; able to handle sensitive or complex matters professionally.
* Strong attention to detail and ability to interpret guidelines, policies, plans, and supporting documents.
* A proactive and solutions‐focused mindset with ability to manage competing priorities.
* Confidence working with committees, owners, residents, and external service providers.
* Strong systems capability and experience maintaining accurate operational records and reporting.
* Sound judgment, professionalism, and a calm, consultative approach.
* Exposure to Queensland body corporate or community titles environments.
* Familiarity with by‐laws, design guidelines, and committee governance processes.
* Experience in architectural submission coordination, design controls, development compliance, or property improvement approvals.
* Qualifications in property, planning, architecture, project management, facilities management, business, or a related discipline.
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