Permanent / Full time role
- Parramatta location
- Hybrid opportunity, 2-3 days in office
**How will I help?**
The principal purpose of this role is to lead, motivate and coach a team to provide superior service to our customers. The key objective is to create a high performance and customer-centric culture while supporting the business to deliver transformation and people engagement strategies.
- Champion the Westpac Vision and Values, focusing on driving the delivery of our Customer Promise.
- Role model exceptional customer service and attention to detail when working with our internal and external customers.
- Set direction for team in line with the overall customer service mission and business unit objectives, especially when handing customer queries and complaints.
- Champion a positive, escalation-safe risk culture and actively anticipate, map, and manage risks, incidents, and issues in the business.
- Drive performance of team to meet objectives including service levels, productivity, quality and giving Customers a unique experience.
- Ensure a development plan is in place for your team, product training, process and procedure training, compliance education, role accreditation etc.
- Foster high performance culture by motivating and rewarding staff using a wide range of tools and techniques.
- Identify and lead continuous improvements opportunities to streamline and enhance current business processes.
- Work to build deep relationships with our Customers, Business Partners, and the Community.
**What's in it for me?**
You'll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we'll back you in the development of your career, internal career prospects, and flexible working. You'll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
**What do I need?**
- Banking and Finance knowledge and experience preferable.
- Three years' demonstrated experience in a people leadership position.
- Proven track record of successfully managing operational disciplines, workflow planning and resource allocation.
- Experience building engagement and designing training and development programs across a workforce or team.
- Problem solving and data analytical skills.
- Highly computer literate and able to learn quickly.
- Excellent communication skills (interpersonal, verbal, written)
- Highly competent using MS office such as Word, Excel and Outlook
- Ability to build & maintain key relationships with business partners.
**What's it like to work there?**
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other's passions, and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between.
We'll empower you to shape your career path. Through personalised upskilling, mentoring, and training opportunities, you're in control of where you start and how you'll grow.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
Hear from some of our people and their experiences working with us.
**How do I apply?**
Start here. Just click on the **APPLY **or **APPLY NOW **button.
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