Job Description
About the Role: CEA is seeking a highly organised and proactive Service Administrator to join our team. In this role, you'll provide critical administrative support to our Service Department, ensuring all service-related documentation is completed accurately and efficiently, and provide excellent customer service.
Key Responsibilities
* Support the Service Manager and Service Supervisor by handling customer enquiries and asking relevant questions to facilitate timely responses.
* Submit all warranty repair orders within 14 days of job completion.
* Process invoices, including job opening and closure in a timely and accurate manner.
* Create and manage purchase orders, input them into the system, and authorise payments.
* Generate service quotes using the Reynolds and Reynolds system.
* Liaise with sublet contractors to coordinate services and manage documentation.
* Allocate technician hours to appropriate repair orders.
* Process all purchase orders promptly to maintain workflow efficiency.
* Complete and submit weekly timesheets.
* Maintain accurate filing of all paperwork and service documents.
* Recommend and implement process improvements where appropriate.
* Ensure
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