About the job Graduate IT Service Desk Analyst
Fyfe is an Australian professional project services firm delivering value through integrated engineering, environment, planning and survey. We employ the best people to deliver high value projects that build our client prosperity in the defence, energy, resources, property and infrastructure sectors.
The Opportunity
We are seeking a Graduate IT Service Desk Analyst to join our Melbourne team. This role is ideal for a recent IT graduate looking to start their career in a fast-growing organisation.
You'll gain hands-on experience across core IT support functions, acting as the first point of contact for end users in a structured and supportive environment.
Responsibilities
* Act as a first point of contact for IT support via phone, email, and ticketing system
* Log, prioritise, and manage incidents and service requests in the ITSM platform
* Resolve common issues including password resets, account setup, connectivity, and software support
* Prepare, configure, and deploy end-user devices to standard build requirements
* Maintain accurate hardware/software asset records in the CMDB/asset register
* Escalate complex issues to senior team members or the Team Leader as required
Requirements
* Degree or diploma in IT, Computer Science, or related field
* Basic knowledge of Windows desktop environments
* Familiarity with Microsoft 365 and standard business applications
* Strong communication skills and a customer-focused approach
Why Join Fyfe
* Career growth & development: paid training, study support, mentoring, and professional memberships
* Culture & connection: team events, celebrations, and recognition programs
* Health & wellbeing: wellbeing allowance, Bupa discounts, EAP support, flu shots, and skin checks
* Flexible leave & life balance: purchase extra leave and generous parental leave
* Employee referral rewards up to $5,000
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