Support Worker – Public Intoxication Response
Casual | Rostered & On-Call Shifts (Thursday–Sunday)
This is an Aboriginal Designated Position, classified under 'special measures' of Section 12 of the Equal Opportunity Act 2010. Only Aboriginal and Torres Strait Islander people are eligible to apply.
About Us
Rumbalara Aboriginal Co-Operative (RAC) is a recognised leader among Aboriginal community-controlled organisations, providing holistic, culturally safe services to Aboriginal and Torres Strait Islander communities across the Goulburn Valley.
* Health & Wellbeing
* Positive Ageing & Disability Services
* Justice & Community Services
* Asset & Infrastructure / Housing
* Family, Care and Early Years
* Corporate Services
With a workforce of over 320 staff and an annual budget of $50M, RAC plays a significant role in health, wellbeing, and community development.
About the Role
The Public Intoxication Response Support Worker provides respectful, trauma-informed, and culturally protected support to individuals affected by alcohol-related intoxication in public spaces. The role involves assertive outreach, safe transportation, monitoring clients within Rumbalara's Sobering Service, de‐escalating challenging situations, and connecting individuals with appropriate health, housing, and community supports using a harm minimisation approach.
About You
Qualifications and Registrations
Relevant qualifications (e.g., alcohol and other drugs, community development, social work) are desirable.
Knowledge and skills
* Experience working with Aboriginal and Torres Strait Islander people and maintaining culturally safe practice while addressing systemic racism and unconscious bias.
* Demonstrated ability to provide harm reduction interventions and support people experiencing intoxication, crisis, trauma, or challenging behaviours.
* Ability to work calmly and confidently both independently and within a multidisciplinary team including AOD, Mental Health, peer workers, and partner agencies.
* Strong understanding of crisis response strategies including managing distress, overdose, panic attacks, suicidal behaviours, and psychotic episodes.
* Ability to work within a mixed service delivery model including rostered shifts and on‐call requirements as needed.
What We Offer
* Competitive pay and conditions under the SCHADS Award – Level 1 Pay Point 3
* Professional development opportunities and support to help you grow in your career.
* Access to a free and confidential Employment Assistance Program.
* Fleet vehicles available for work-related tasks (where applicable).
EEO Statement
This is an "Indigenous Only" role under Special Measures of the EEO Act 2010, Section 12.
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