Leadership Role
OES is a vibrant and values-led organisation dedicated to enhancing lives through education. We work with partners worldwide, developing and enabling immersive learning experiences.
The role plays a pivotal part in leading and motivating teams to deliver strategic goals. It involves promoting excellent customer service, ensuring students receive the highest level of support in the online environment.
This position has a significant focus on people leadership, responsible for a large team supporting students in an inbound capacity. Excellent communication skills are required, along with the ability to make proactive decisions to impact the team.
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About You
* Extensive experience in leading, supporting, and providing feedback to develop a team in an evolving environment
* Demonstrated commitment to exemplary customer service principles and flexibility in responding to customer needs
* Ability to positively contribute to a culture that maximises employee and student engagement
* Excellent written communication skills and attention to detail
* Evidence of being a hands-on self-starter with a solution-focused approach to problem-solving
* High-level computer literacy and the capacity to learn new programs
* Completion of a degree with relevant work experience or an equivalent combination
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What's in it for you?
Joining our team will provide opportunities for growth and development. We offer a flexible approach to work, allowing you to balance office and remote work. Our benefits include access to amenities like breakfast, snacks, table tennis, and an in-house massage therapist.
You will be part of a collaborative business where creativity and innovation are nurtured and celebrated.