Immerse yourself in a dynamic customer service environment where you'll have the opportunity to make a lasting impact every day.
About The Role
You will be responsible for leading and managing the customer service team, ensuring exceptional standards are maintained at all times. This includes overseeing front-of-store operations, checkout areas, and customer service desks.
About You And Your Skills
* Previous experience working in a fast-paced, customer-facing environment
* Proven leadership skills, with the ability to coach, develop, and motivate your team to achieve sales targets, cost control, and rostering requirements
* Ability to maintain high levels of service quality, ensuring a safe and clean environment for both customers and staff
* Commitment to fostering a positive team culture that prioritizes employee health, safety, and wellbeing
* Customer-obsessed approach, with a passion for understanding diverse customer needs to deliver exceptional shopping experiences
What's In It For You?
* Competitive rewards: eligible team members enjoy exclusive discounts on supermarket and liquor purchases, plus additional perks throughout the year
* Recognition and reward program: acknowledge and celebrate achievements through our digital recognition platform, 'mythanks', redeemable for exciting gifts and e-gift cards
* Ongoing learning and development opportunities: comprehensive induction, management, and people leadership training to help you thrive in this role and beyond
* Novated car leasing options: access to novated leasing for eligible team members
* Investment in your future: participate in our annual team member share plan offer, allowing eligible team members to purchase Coles Group shares through regular pre-tax salary sacrifice deductions
* Paid parental leave: supporting permanent team members in balancing work and family responsibilities
About The Recruitment Process
We're committed to building a gender-equitable team and creating an inclusive, welcoming environment for all. We encourage applications from diverse candidates and are happy to adjust our recruitment process to support candidates with disabilities.
Job ID:
Employment Type: Full time