Technical Specialist - End User IT Support
Job Overview:
We are seeking a skilled Technical Specialist to provide second-level support and problem resolution at our client site in Albury, NSW.
Key Responsibilities:
* Desktop PC & Laptop Hardware installation, setup, and configuration, problem diagnosis, and resolution.
* Support of MS Teams meeting room equipment.
* General IT troubleshooting and assistance as required on site.
* Manage incidents, knowledge base articles, tasks, and assets within the Service Management tool to a high standard and within SLAs.
* Maintain a tidy and organized stock/build room environment.
* Effectively manage electronic waste.
* Develop and facilitate user training sessions.
* Contribute to project work initiatives.
Requirements:
* Relevant qualification in an IT-related field.
* Experience in supporting IT technologies including PC & Laptop Hardware support, Windows 11, Outlook, MS Teams, MS Office, and networking.
* Strong customer service focus, attention to detail, natural curiosity, ability in problem-solving, planning, and priority setting.
A valid driver's license is essential for this position, as occasional travel to other sites may be required. Excellent communication skills and regular attendance are crucial.