What success looks like in this role: Business Analyst will support the Deployment and BAU activities for the DWS SEA Platform solutions by working closely with Deployment, Product, Engineering, and Customer teams.
Key Responsibilities
* Partner with Deployment teams to support end-to-end customer onboarding to SEA Platform solutions.
* Collaborate with Product, Engineering, and Customer/Account teams to gather and translate onboarding requirements.
* Translate customer‐specific business needs into clear technical requirements and implementation plans.
* Create and maintain user stories, onboarding workflows, and acceptance criteria for deployment activities.
* Develop process flows, system diagrams, and onboarding documentation (e.g., using Visio or similar tools).
* Act as a liaison between technical teams and customer‐facing teams to ensure smooth onboarding experiences.
* Support configuration and integration of platform components within customer environments.
* Analyze solutions performance, customer usage, and product metrics to identify improvement opportunities.
* Identify and drive automation opportunities within onboarding and deployment processes.
* Operate within ITSM / Service Desk environments to support onboarding‐related incidents, requests, and changes.
* Participate in Agile ceremonies, ensuring alignment between deployment and development teams.
Qualifications
* Strong technical background with solid understanding of system architecture, product design, and platform solutions (supported by a degree in Informatics and/or 5+ years of experience working with IT solutions).
* Baseline security clearance required.
* Good understanding of IT Service Desk environments, support processes, incident/request management, and operational workflows.
* Strong analytical skills with the ability to work with product and onboarding metrics.
* Proven experience in onboarding, implementation, or deployment‐focused Business Analyst roles.
* Ability to translate customer requirements into technical specifications and scalable solutions.
* Experience with process mapping and diagramming tools (e.g., Visio or similar).
* Experience writing detailed user stories and technical requirements.
* Solid understanding of IT Service Management (ITSM) platforms such as ServiceNow, Freshworks, BMC Helix, or other.
* Familiarity with APIs and system integrations.
* Understanding of CI/CD principles and modern software development practices.
* Beneficial to have experience working with AI tools and solutions leveraging Large Language Models (LLMs) and related AI technologies.
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Notice for U.S. Applicants: Unisys is an Equal Opportunity Employer – Minorities, Females, Veterans, Individuals with Disabilities, Sexual Orientation, Gender Identity.
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