Company Description
At The Good Guys, we're here to help families live better for less.
Since ****, we've been delighting customers with unbeatable deals and exceptional service and advice with their home appliances and consumer electronics.
We offer the best value, world-class brands and exceptional customer service across our 100+ store network, online, and in our commercial division, The Good Guys Commercial.Great careers start at The Good Guys – begin your journey with us today.
Why Join The Good Guys?
Fast paced and excitingenvironment wherediversityis celebrated, and creativity and ideas arevalued.
Competitive remunerationto recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
Access to excitingcareer opportunitiesandcomprehensive training and development programsas part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
Fantastic discountsacross the JB Hi-Fi Group, including access to VIP supplier pricing and.
We offer12 weeks paid parental leavefor eligible primary carers (and a gift for new parents) and weembrace flexibilityand offerhybrid workingmodels for eligible roles.
OurEmployee Assistance Program (EAP)provides counselling and wide array of other wellbeing resources for our team members and their families.
OurHelping Hands workplace giving programhas raised millions for our charity partners to support positive impact in the community.
Demonstrating ourcommitment to sustainability, we are on track to reach our goal of net zero carbon emissions by **** and continue to improve the way we reduce, reuse, and recycle.
Job Description
Reporting to the Customer Service Manager, the Customer Service Team Member is an integral member of our customer facing team and will effectively deliver store operations activities in support of a sales focused culture and profitable sales growth.
Key Responsibilities
Deliver effective store administration in line with standard procedures, including:
Cash handling and tendering transactions
Store multi-channel fulfilment and stock integrity
Telephone management and enquiries
Marketing and promotional activity
Contribute to financial performance through effective inventory management and management of controllable expenses.
Manage all sales channel fulfilment in line with procedures.
Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required.
Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation.
Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities.
Qualifications
Key Competencies for Success in This Role
Customer Focus – Does everything through eyes of the customer.
Drives Results – Consistently achieves results, even under tough circumstances.
Demonstrate Self-Awareness – Uses feedback and reflection to gain insight into personal strengths and weaknesses.
Additional Information
If you are interested in this exciting opportunity with us, please click apply and upload your CV.
All applications are strictly confidential.
The Good Guys is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply
Unlock job insights
Salary match Number of applicants Skills match
Retail & Consumer Products
1,*****,000 employees
The Good Guys is a retail icon in Australia.
Synonymous with a broad range of the biggest brands in electrical appliances, at exceptionally low prices, our trademark enjoys instant recognition amongst Australian consumers.
The Good Guys history in electrical appliance retailing in Australia goes back to ****.
In ****, The Good Guys banner appeared for the first time on 14 stores in Victoria.
Just 6 years later the group implemented its iconic Good Vibrations Pay Less advertising campaign and continued the growth that today sees the prominent trademark on 100+ stores nationally.
What can I earn as a Customer Service Representative
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