Note: This will be a short term contract
We're looking for a Desktop Support Analyst to join our IT team and support a clinical and operational environment across multiple sites. This role is responsible for providing onsite and remote support across end‐user devices, systems, and platforms, ensuring staff can work efficiently and reliably.
You'll act as the first point of contact for IT support, handling triage, troubleshooting, and resolution of issues, while coordinating with internal system owners and external vendors where required.
Key Responsibilities
* Provide onsite and remote end‐user support across desktops, laptops and peripherals
* Troubleshoot issues relating to login, authentication, connectivity and system performance
* Manage user onboarding and offboarding, including account setup, access and device provisioning
* Support identity and access management (e.g. Active Directory, Microsoft 365, MFA)
* Provide first‐level support and triage for key platforms, including:
o Microsoft 365 (Exchange, Teams, SharePoint, OneDrive)
o Clinical and business SaaS systems
o Telephony and contact centre platforms
* Perform basic network and connectivity troubleshooting (Cisco Meraki environment)
* Coordinate and escalate issues to vendors or internal system owners where required
* Maintain device lifecycle, asset tracking and endpoint health
* Contribute to documentation and continuous improvement of IT support processes
Requirements
* Experience in desktop support or IT service desk roles
* Strong troubleshooting skills across Windows environments and end‐user devices
* Experience supporting Microsoft 365 and SaaS platforms
* Familiarity with identity and access tools (e.g. Active Directory, MFA solutions)
* Ability to triage issues effectively and escalate where appropriate
* Strong communication skills and a customer‐focused mindset
Desirable
* Experience in healthcare, veterinary, or multi‐site environments
* Exposure to virtual desktop environments (VMware, Azure Virtual Desktop)
* Familiarity with MDM platforms
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