Role
We're seeking a proactive and organised Administration Officer to provide high-quality administrative support across the business. You'll be the first point of contact for customers and play a key role in supporting service and sales teams, ensuring smooth day-to-day operations.
Location: Penrith, New South Wales
Company: Power Protect
Employment Type: Full-Time, Permanent
What You'll Be Doing
* Act as the first point of contact for incoming calls, emails, and customer enquiries
* Provide administrative support to service and sales teams
* Process customer orders, invoices, and service job cards
* Raise service work orders from phone, email, or system requests
* Maintain accurate client, equipment, and contract databases
* Liaise with internal teams and clients to coordinate service requests
* Generate purchase orders and assist with reporting requirements
* Support compliance with contractual and documentation requirements
* Assist in resolving customer queries and issues efficiently
Your Education, Experience & Skills
* Minimum Year 12 education (essential)
* Experience in a similar administrative or customer service role
* Strong communication and customer service skills
* Intermediate Excel and general computer skills
* Excellent organisational and multitasking abilities
* High attention to detail and accuracy
* Problem-solving mindset with a proactive attitude
* Ability to work both independently and as part of a team
Why You'll Love Working With Power Protect
* Strong wages and yearly increases
* Career development opportunities within a growing business
* Supportive team environment with clear processes and guidance
* Recognition & rewards – spot vouchers and $2,000 referral bonus
* Discounts on a wide range of products & services
* Fitness Passport – discounted access to gyms and fitness facilities
* Paid parental leave & paid volunteer leave
* Stable, full-time role with long-term career potential
* Work–life balance supported by a collaborative team culture
We are an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ individuals, and people from culturally diverse backgrounds.
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