Business Operations Manager
We are seeking a highly skilled Business Operations Manager to oversee the smooth functioning of our office operations. The ideal candidate will have excellent organisational and multitasking skills, with the ability to prioritise tasks and meet deadlines.
The successful applicant will be responsible for managing daily office operations, including scheduling, correspondence, filing, and record keeping. They will also act as the primary point of contact for customer and supplier enquiries, ensuring timely and professional responses.
Key Responsibilities:
* Oversee the effective management of office administration, including supervising staff and implementing efficient workflows.
* Develop and implement strategies to improve productivity, reduce costs, and enhance customer satisfaction.
* Manage financial documentation, including invoicing, order confirmations, returns, and payments in collaboration with the accounts team.
* Liaise with IT providers and third-party vendors to ensure the smooth functioning of our systems and services.
* Monitor and maintain office equipment, software, and systems; arrange repairs or replacements when necessary.
* Support management with reporting, data entry, and tracking of sales, expenses, and customer service metrics.
* Ensure compliance with company policies, workplace health and safety, and data protection requirements.
* Assist in onboarding and training staff in the use of office systems, CRM/helpdesk tools, or new business processes.
* Maintain accurate internal documentation, guides, and office procedures.
Requirements:
* Minimum 1 year of experience in an office management, administration, or coordination role.
* Certificate IV, Diploma, or equivalent qualification in Business Administration, Office Management, or related field (or relevant experience).
* Strong analytical and problem-solving skills, with the ability to think critically and make informed decisions.
* Excellent communication and interpersonal skills, with a customer-focused approach.
* Confidence in using office software (MS Office/Google Workspace), CRM or helpdesk systems, and eCommerce platforms.
* Ability to work effectively in a team environment and adapt to changing priorities.
* High level of integrity, discretion, and confidentiality.
What We Offer:
* A dynamic and supportive work environment.
* Opportunities for career growth and professional development.
* A competitive salary and benefits package.
* A chance to make a real difference in a fast-paced industry.