Company Description
Tonkin Group is a family‐owned business proudly serving the community since 1981. While we've grown in both team size and services offered, our commitment to customer satisfaction remains our top priority. Known for our friendly approach, transparency, and reliability, we combine professional plumbing expertise with an unwavering dedication to hard work. At Tonkin Group, we value both exceptional service and a strong sense of integrity.
Role Description
This is a full‐time, on‐site Heating & Cooling Service Technician role based in South Albury, NSW. The role is responsible for servicing, diagnosing, repairing and maintaining a wide range of residential and light commercial heating and cooling systems, including gas ducted heaters, evaporative coolers, split systems, hydronic heating systems and associated equipment.
The successful applicant will hold a current Type A Gas Fitting Registration and be confident carrying out gas appliance servicing, fault finding, commissioning and safety inspections. Daily tasks include diagnosing faults, providing solutions to customers, preparing service reports, identifying repair and replacement opportunities, and delivering exceptional customer service.
Working closely with a supportive team, the technician will play a key role in maintaining Tonkin's reputation for quality workmanship, customer satisfaction and honest advice while adhering to all safety standards, regulations and industry best practices.
Qualifications
* Current Type A Gas Fitting Registration (essential)
* Experience servicing, diagnosing and repairing residential and light commercial heating and cooling systems
* Strong fault‐finding and troubleshooting skills across gas heating, evaporative cooling, split systems and hydronic systems
* Experience commissioning and servicing gas appliances
* Excellent customer service and communication skills
* Ability to identify and present repair and replacement options to customers professionally
* Strong understanding of Australian Standards, safety requirements and industry regulations
* Current Australian Driver's Licence
* Excellent problem‐solving skills and attention to detail
* Ability to work independently and as part of a team
* Physical fitness and ability to work in roof spaces, subfloors and outdoor environments
* Basic computer and tablet skills for reporting, communication and job management systems
Highly Regarded
* Experience with hydronic heating systems
* Experience with commercial heating equipment
* Experience using ServiceTitan or similar field service software
* Previous experience in a service and maintenance‐focused role with strong customer interaction and sales skills
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