Customer Service Professional Role
We are seeking a part-time customer-focused professional to support our Kyabram Branch as the first point of contact for customers.
* The ideal candidate will deliver exceptional customer experiences, ensuring customer needs are central to every interaction.
* They will assist customers in identifying suitable products and services, including account opening, unsecured lending and banking transactions.
* The customer service professional will ensure seamless, consistent, and tailored customer experience with accurate and up-to-date details every step of the way.
Key Responsibilities
* Demonstrate Smarter Banking options to customers, helping them make banking simple, easy and secure.
* Undertake ongoing training and development to enhance your career and skills.
Delivering Quality Customer Service:
We strive to provide an exceptional customer experience that meets our customers' expectations. Our customers appreciate our professionalism, empathy and positive attitude. As a customer service professional, you will be responsible for delivering this quality service on a daily basis.
Skill Requirements:
* Excellent communication and interpersonal skills
* Able to work independently and as part of a team
* Strong problem-solving and analytical skills
* Familiarity with banking products and services
* Ability to learn and adapt to new systems and processes
Benefits:
We offer a range of benefits to support your career and well-being, including:
* Ongoing training and development opportunities
* Competitive salary and bonus structure
* Opportunities for career progression and advancement
About Us:
We are a leading financial institution committed to delivering exceptional customer service and building strong relationships with our customers. We value diversity and inclusion, and strive to create a work environment that is welcoming and inclusive for all employees.