Job Description
A Product Service Engineer is responsible for providing continuous support and technical guidance to Customer and Dealer personnel. The successful candidate will be involved in assisting, identifying and correcting product deficiencies, improving product design and adapting improvements to product in the assigned area of responsibility.
The role involves working closely with Engineering, other Service Engineering management personnel, and the dealer organisation to keep them apprised of activities and/or status of product problems.
Main Responsibilities:
* Field Follow and Support for New Product Introduction
* Identifying and Correcting Product Deficiencies, Improving Product Design and Adapting Improvements to Product
* Maintaining Technical Liaison between Caterpillar and Dealers Utilising the CPI and DSN Processes
* Preparing Failure Analysis, Summary Reports, Initiating & Reviewing Problem Lists and Informing Appropriate Persons on Problem Solution
When a product problem is solved, the position holder will initiate a Technical Information Bulletin, Service Magazine or Service Letter to notify field and dealer personnel and provide a basis for publication to dealers.
This role includes travel to Customer mine sites for field follow and investigation.