Overview
Medical Secretary/Administration Officer – Icon Cancer Centre Southport. Location: Premion Place, Level 9, 39 White Street, Southport QLD 4215. Centre Hours: Monday to Friday, 7:30am – 6:00pm. Employment: Permanent Full-time, 76 hours per fortnight, on weekdays during centre hours.
Responsibilities
* Team Support: Work collaboratively within the administration team to assist a large group of doctors daily.
* Reception Duties: Rotate between front desk and medical secretary teams, including early and late shifts.
* Patient Admissions: Process hospital admissions, verify private health details, and manage payments for excess and co-pays.
* Financial Transactions: Collect funds for NIL and oversee patient accounts at appointment completion.
* Patient Engagement: Welcome patients, update personal details and referrals, and ensure records remain accurate.
* Arrival Management: Mark patient arrivals and manage waiting room functions for both the medical practice and day hospital.
* Booking Coordination: Organise theatre and hospital bookings using CHARM and Totalcare systems.
* Liaison: Communicate with patient admission teams regarding treatment changes and eligibility.
* Information Management: Maintain and manage patient records with accuracy and confidentiality.
* Safety & Compliance: Support Icon's WHS Officers and committees in fulfilling their responsibilities.
* Culture & Values: Model and promote Icon's vision and values in every interaction.
Qualifications
* Previous experience in a similar healthcare administration role.
* Familiarity with Medicare, DVA, and private health processes.
* Strong organisational and time management skills.
* Clear and confident communication skills, both verbal and written.
* Proficiency in Microsoft Word and Excel.
* A customer-focused mindset and ability to work independently with attention to detail.
About Icon Cancer Centre – Australia & New Zealand
Icon Cancer Centre are pioneers of private cancer care in Australia with over 35 years of experience. There are currently 40 cancer centres across Australia and a joint venture in New Zealand with several in development. These centres include a mix of dedicated medical oncology, haematology, and radiation oncology facilities, as well as comprehensive cancer centres that bring all services together under one roof, including research and pharmacy. Over half of Icon's cancer centres are in outer-metro and regional communities delivering on our mission to bring the best possible care, closer to home.
For more information on our cancer services in Australia visit https://icongroup.global/en/our-services/cancer-services-australia/ or www.iconcancercentre.com.au
Benefits & Culture
* Access to novated lease options.
* Rewards portal with discounts and cash-back on experiences, travel, dining and shopping.
* Employee Assistance Program with confidential external counselling and support services.
* Development pathways and goal setting with leaders across the business.
* Online courses available in clinical and non-clinical categories.
* Paid parental leave.
Icon Group celebrates diversity and is committed to creating an inclusive workplace for all employees. Vaccination requirements may apply for certain roles where required by law or policy.
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