Overview
DXC Technology (NYSE: DXC) helps global companies run their mission‐critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.
Role Overview
The Change and Release Manager is accountable for change management process execution and compliance. They are responsible for ensuring that all changes to the IT services and infrastructure are made in a controlled and approved manner and in line with SIAM processes. They ensure that changes are consistent and repeatable, communicate to stakeholders, and mitigate risks.
Responsibilities
* Identifying potential change requirements, including responding to Requests for Change.
* Validating change requirements.
* Assessing change requirements.
* Categorising changes.
* Seeking technical, emergency and deployment approvals, including presenting changes to the CABs, receiving, storing and validating change approvals.
* Conducting reviews of changes, identifying and conducting formal reviews, and conducting PCRs of each unauthorised and unsuccessful change.
* Requesting re‐scheduling and re‐scoping of change records.
* Closing change records.
* Attending process forums such as DEFCAB, PCRF, Community of Practice, and One‐on‐One as required.
* Supporting the process community by cascading information to other participants and stakeholders within their Service Provider.
* Identifying process continual improvement opportunities.
* Receiving and responding to hierarchical escalations where required.
* Act as a Change Approver, approving or denying changes.
* Supporting and mentoring technical, operational and process‐oriented team members.
Qualifications
* 5+ years experience in ITSM Change and Release Manager or a similar role.
* Minimum Negative Vetting 1 (NV1) AGSVA Security Clearance.
* ACT based or willing to relocate.
* Ability to manage customer expectations.
* Ability to mentor junior team members and collaborate with customers and other service providers.
* Strong communication skills, fluent in oral and written communication.
* Ability to present complex information to technical and non‐technical audiences.
* Ability to plan, schedule and monitor changes to meet time and quality targets.
* Ability to develop, review and maintain process‐relevant documentation.
* Ability to report on changes, including developing and maintaining reports.
* Practical knowledge of Defence SIAM Change processes (desirable).
* Practical knowledge of Defence SIAM ITSM processes (desirable).
* Experience working in Defence of Federal Government client setting (desirable).
Benefits
* Extensive resources to support onboarding and continual development including DXC University.
* Referral rewards for bringing friends and family to work at DXC.
* Flexible leave options, including purchased leave.
* Voluntary charitable and emergency services volunteer days.
* Employee Assistance Program for well‐being support.
* Novated leasing, discounted health insurance, paid parental leave and other discounts.
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