Processing Assistant - Midvale and Bibra Lake
Responsibilities
* Responsible for efficiently assisting customers with their recycling process, ensuring accurate documentation and payment, and maintaining safety protocols.
* Assisting customers as they arrive, conducting safety checks, determining the payment method, sorting containers.
* Documenting counts, processing payments, and providing excellent customer service.
What you'll do
* Customer Arrival and Initial Check: Direct incoming cars to the designated area and instruct them to stop. Proceed to the assigned bay and signal the customer to approach and park.
* Customer Safety Check: Ensure that the customer's engine is switched off. Verify that no small children or pets are outside of the vehicle. Kindly request the customer to keep children or pets inside the vehicle if necessary. Maintain awareness of surroundings and promptly address any safety concerns.
* Determining Payment Method: Inquire whether the customer prefers cash or possesses a scheme ID. If the customer has a scheme ID, direct them to the bag drop zone, explain the process of entering their scheme number or mobile number into the iPad to print their scheme sticker, place the sticker onto a trolley, and guide them to load containers and proceed to the designated area once loading is complete. If the customer prefers cash, empty the items into the bay, sort containers into categories, inform the customer that lids need to be removed for their next visit, return ineligible containers, count the eligible containers, document the count, inform the customer of the total, have them sign the counting sheet, process the payment using the POS system, print two receipts and staple one to the docket sheet, and instruct the customer to retrieve cash from the ATM with the other receipt.
* Customer Assistance and Safety: Assist customers throughout the process, address questions promptly, verify no small children or pets are outside the vehicle, and proactively address safety concerns.
Qualifications
* Previous experience in customer service or a similar role preferred.
* Excellent communication and interpersonal skills.
* Strong attention to detail and ability to accurately document information.
* Basic computer skills for operating the iPad and POS system.
* Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
* Strong problem-solving skills and ability to adapt to changing situations.
* Commitment to maintaining a safe and clean work environment.
* Consent to take part in the audiometric testing organised by Good Sammy for the role.
Company Overview
Good Sammy is a for-purpose organisation creating employment opportunities for people with disability. We've been around since 1958 and we have a workforce of over 800 individuals, with almost 50% who identify as having disability. Our efforts to make a difference extend beyond the workplace. Good Sammy is a driving force in sustainability, keeping nearly 7 million kilograms of used goods out of landfills annually. Our operations span various social enterprises, each contributing to our greater purpose. We pride ourselves on being inclusive and know our people are our greatest asset. Our values drive our initiatives and culture.
Values
* Brave - Have the courage to explore all possibilities.
* Good - Do the right thing, the right way, always. Help you be your best.
* Safe - Be aware, speak up, stay safe. Make your safety our priority.
* Empowered - Respect everyone's voice. Do it with you.
What we can offer you
* Free onsite parking.
* Generous not-for-profit tax-free benefits up to $15,900 per annum, to increase your take home pay.
* Private health insurance discounts.
* Free, confidential counselling services through our Employee Assistance Program.
* Comprehensive orientation program including an onsite tour.
Good Sammy Enterprises is committed to providing an environment where people are safe, valued and heard, especially vulnerable adults, young people and children. We strongly encourage applications from people with disability or lived experience, as well as Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds.
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