Application Specialist (Health Manager Level 3)
Applications Close: 11:59pm, 25 May 2026
About Us – eHealth NSW
At eHealth NSW, we're leading the digital transformation of Australia's largest health system. As NSW Health's digital centre of excellence, we design, build and support world‐class ICT solutions that improve patient care across the state.
About the Opportunity
You will play a key role in delivering Healthcare and business focused solutions by acting as the link between business stakeholders and technical delivery teams. Using your ability to facilitate workshops, interpret customer needs and translate them into user stories and process models, you will support the development of contact centres through Amazon Connect solutions. Training in the platform will be provided, with success driven by strong communication, analytical thinking, and collaboration.
In this role, you will:
* Translate business and customer needs into clear, actionable requirements for technical delivery teams
* Collaborate closely with customers, engineers and key stakeholders to support the build and enhancement of Amazon Connect solutions
* Draw out, document, and clarify requirements using appropriate BA artefacts (e.g. user stories, process flows)
* Contribute to digital solutions that support improved healthcare services and patient care
* Has strong experience translating business or customer needs into technical requirements within a digital or platform‐based environment
* Communicates effectively with both technical and non‐technical stakeholders, adapting language to suit engineers, developers, and customers
* Demonstrates sound analytical and problem‐solving skills, with the ability to understand complex systems and workflows
* Is eager to learn new platforms and technologies, with training provided to build capability in Amazon Connect
Benefits
Our people are at the heart of who we are. We support our people with great benefits so they can enrich health in millions of ways every day:
* Flexible work options
* Professional growth and career development
* Allocated day off per month
* Salary packaging
* Various health and wellbeing programs to support our team
Additional information
* This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.
* To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
* If you currently reside outside NSW, please confirm in your application your willingness to relocate if successful.
NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.
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