Career Opportunities: Operations Scheduling Officer - Network Operations (3739)
Requisition ID 3739 - Posted - Water and Wastewater - Permanent Full Time
Operations Scheduling Officer - Network Operations(201898)
Permanent Full Time -36.25 hours per week
$91,140.33 to $97,653.03 Annually + 13% super
Redland City Council offers you the chance to improve lives and shape your own career... on beautiful Redlands Coast.
Your responsibilities will include:
* Work Scheduling & Prioritisation – Plan and coordinate daily and forward work activities across operations, ensuring efficient scheduling of maintenance and reactive tasks
* Triage & Workflow Management – Act as a key point of contact for incoming service requests, assessing urgency, assigning appropriate asset information, and ensuring timely allocation
* Resource Planning – Collaborate with supervisors to understand crew availability and support the effective allocation of resources across competing priorities
* Stakeholder Liaison – Work closely with internal teams including Network Operations, Compliance, Reporting, and Waste to coordinate and progress work requests
* Data & Systems Management – Use Council's Asset Management Systems and mapping tools to create, update, and manage work orders, ensuring data accuracy and visibility
* Reporting & Insights – Monitor outstanding work, analyse trends (such as demand peaks and location‐based activity), and provide insights to support operational decision‐making
* Continuous Improvement – Identify opportunities to enhance scheduling efficiency, workflow processes, and service delivery outcomes
Skills and experience:
* Experience in scheduling, workforce planning, or operations support within a fast‐paced environment
* Strong working knowledge of Asset Management software (e.g. Assetic or similar) and operational technologies
* Proven ability to prioritise, manage competing demands, and adapt quickly in a reactive environment
* Strong analytical and problem‐solving skills, with the ability to interpret data and identify trends
* Excellent communication and stakeholder engagement skills
* High attention to detail and commitment to accurate data management
* A calm, level‐headed approach, particularly during high‐pressure situations
Why this role stands out:
* Enjoy flexible work options which help you balance your career and lifestyle
* Work on the Redlands Coast, surrounded by inspiring natural beauty
More reasons to love working with us:
* Professional development – job‐specific training, study assistance, leadership and critical skills programs, plus access to an extensive range of online courses through LinkedIn Learning. We invest in your growth from day one.
* Generous leave entitlements including 4 weeks annual leave with leave loading, 15 days personal/carer's leave, 14 weeks paid parental leave, and additional flexible leave options to support your lifestyle.
* Rewarding role‐specific allowances recognising the responsibilities, skill, and impact of your position.
* Mental health and wellbeing support – access to EAP, external providers, training, and awareness programs to foster openness and reduce stigma.
* Exclusive employee lifestyle perks – discounts, cashback, health benefits, and savings on essentials, travel, tech, dining, and car ownership through novated leasing, plus employee banking benefits.
* Flexible working options – access RedFlex, offering flexibility in how, when, and where you work.
* Optional purchased leave available after probation.
* Incentives for returning from parental leave including credited leave and superannuation benefits.
Requirements
* You must hold a current C Class Driver's Licence.
* You must have the legal right to work in Australia.
EEO statement
At Redland City Council, we're committed to creating a diverse and inclusive workplace where everyone feels respected, supported and able to contribute to their full potential. We value the unique perspectives and experiences our people bring to serving our community.
To support an inclusive recruitment experience, please let us know if you require any adjustments during the recruitment or interview process by contacting recruitment@redland.qld.gov.au.
#J-18808-Ljbffr