Job Description
As a Level 2 Information Technology Engineer, you will play a crucial role in supporting clients with quality, efficiency, and integrity. You will be responsible for addressing and resolving escalated helpdesk tickets, enhancing clients' experience with prompt, friendly, and efficient service.
Key responsibilities include:
* Offering advanced, remote troubleshooting assistance
* Providing remote hardware maintenance and support
* Utilizing the Ticketing System for resolving Helpdesk Tickets & Service Requests
* Managing and recording all work through the Ticketing System
Required Skills and Qualifications
To be successful in this role, you will need to possess the following skills and qualifications:
* English as your first language
* Ability to take constructive criticism professionally
* Strong problem-solving skills
* Advanced understanding of support tools and techniques used in MSP's
* Advanced diagnosis skills and critical thinking for technical issues
* Advanced experience with Microsoft 365
Benefits
As an employee, you can expect the following benefits:
* Easy-going work environment and culture
* Flexibility to work from home when scheduling allows
* Stand-up desk and high-powered laptop
* A proactive approach to ongoing training for life-long skills development
* Team social events