Expression of Interest: Customer Communications Coordinator (Customer Communications & Fan Experience)
We are seeking expressions of interest for a Customer Communications Coordinator to support the delivery of clear, timely and engaging customer communications across a portfolio of major live events.
This role plays a critical part in shaping the customer and fan experience — ensuring audiences are informed, supported and engaged at every stage of the event lifecycle.
The Opportunity
Reporting into the Head of Marketing (ANZ), this role will focus on transactional and service‐led communications, helping deliver accurate and on‐brand messaging across email and social channels.
Key Responsibilities
* Build and deploy customer communications using email platforms (e.g. SendGrid or similar)
* Manage communications, including event details, gate information and key service updates
* Coordinate critical communications relating to event changes, delays or cancellations
* Manage customer responses across social media during high‐demand periods (e.g. on‐sales), directing enquiries to relevant support channels
* Collaborate closely with Customer Service and Event Operations teams to ensure accuracy and alignment of messaging
* Maintain and evolve customer communication templates and frameworks
* Ensure all communications are clear, concise, accurate and aligned to brand tone
* Support post‐event communications and customer follow‐ups
About You
* 2–4 years' experience in customer communications, CRM, email marketing or customer service communications
* Hands‐on experience building and sending email campaigns (SendGrid or similar platforms)
* Strong writing skills, with the ability to communicate clearly in customer‐facing scenarios, including time‐sensitive updates
* High attention to detail, particularly in fast‐paced or high‐volume environments
* Ability to manage multiple priorities and deadlines across concurrent events
* Experience working with customer service, event operations or ticketing teams (highly regarded)
* Experience managing social media customer responses or community engagement during peak periods (preferred)
* Strong organisational skills and ability to follow approval and governance processes
Why Apply?
* Work at the intersection of live events, customer experience and communications
* Be part of a fast‐paced, high‐energy environment
* Play a key role in delivering exceptional fan experiences
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