Level 2 IT Support Engineer - Goulburn, NSW
We're currently seeking an experienced Level 2 IT Support Engineer for a full-time 3-4-month contract role (with a view to extend) based onsite in Goulburn, NSW. This position is ideal for someone who enjoys hands-on technical work and providing quality support within a dynamic environment.
Key Details:
* Location: Goulburn, NSW (onsite, 5 days per week - no WFH)
* Contract: 3-4 months (initial 3-month contract with likely extension)
* Start date: ASAP (within the next 2 weeks preferred)
* Eligibility: Only candidates living in or around Goulburn will be considered, as this is a fully onsite role.
Responsibilities:
* Provide Level 2 onsite support across desktops, servers, and network environments.
* Manage and maintain Microsoft 365 administration, including user provisioning, license management, and troubleshooting.
* Support server and infrastructure-related issues as part of the internal IT team.
* Handle incident management, ticket resolution, and escalation where necessary.
* Deliver timely and effective technical support to end users across the business.
Skills & Experience:
* Approximately 5 years' experience in a Level 2 support or similar technical role.
* Strong knowledge of Microsoft 365 administration and Windows Server environments.
* Familiarity with hardware and software troubleshooting, network connectivity, and user access management.
* Experience with ticketing systems (previous use of Halo is advantageous).
* Excellent communication skills and the ability to work effectively in a fast-paced onsite setting.
If you're immediately available or can start within the next two weeks, we'd love to hear from you.
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