Technical Account Manager
Claroty Perth, Western Australia, Australia
We're growing and looking to hire a Technical Account Manager who embodies our core values: People First, Customer Obsession, Strive for Excellence, and Integrity.
Claroty has redefined cyber‑physical systems (CPS) protection with an unrivaled industry‑centric platform built to secure mission‑critical infrastructure. The Claroty Platform provides the deepest asset visibility and the broadest, built‑for‑CPS solution set in the market comprising exposure management, network protection, secure access, and threat detection – whether in the cloud with Claroty xDome or on‑premise with Claroty Continuous Threat Detection (CTD). Backed by award‑winning threat research and a breadth of technology alliances, the Claroty Platform enables organizations to effectively reduce CPS risk, with the fastest time‑to‑value and lower total cost of ownership. Our solutions are deployed by over 1,000 organizations at thousands of sites across all seven continents.
A Great Place to Work certified company, Claroty is headquartered in New York City with employees across the Americas, Europe, Asia‑Pacific, and Tel Aviv. The company is widely recognized as the industry leader in CPS protection, with backing from the world's largest investment firms and industrial automation vendors, recognized by KLAS Research as Best in KLAS for Healthcare IoT Security five years in a row, and ranking on the Forbes Cloud 100 and Deloitte Technology Fast 500 multiple consecutive years.
Responsibilities
* Work with customers to plan, design, deploy, and configure Claroty's solution to meet the client's objectives and requirements, while driving value.
* Act as the point of contact for all of the customer's technical requirements.
* Identify areas of improvement in products and services based on customer feedback, industry direction, and personal experience.
* Develop artifacts, documentation, etc., to optimize services, increase product value, and create value for customers.
Requirements
* 5+ years of experience in Professional Services/Technical account management/Network Engineering.
* A deep knowledge of IT networks is required; previous experience working as a network architect would be beneficial.
* CCNA certification is required.
* CCNP certification is a plus.
* Experience with Operational Technologies and Networks is a big plus.
* Linux operation and troubleshooting skills – advantage.
* Full proficiency in English.
* Understanding of general cybersecurity and networking principles.
* Willingness to travel (up to 30%).
Benefits
* As a Great Place to Work certified company, we take pride in the culture we've built together—one rooted in camaraderie, credibility, fairness, and respect.
* Claroty is a people‑first company. With strong bonds amongst the team, we believe in prioritizing personal care and support over work.
* Stability, we demonstrate continued growth… over 1000 customers worldwide.
* We provide a biannual "ClaroBreak", a company‑wide long weekend shutdown so we can all rest, recharge and spend time with our loved ones.
* We care about your development. At Claroty, we prioritize excellence, uphold high professional and ethical standards, and encourage career growth and exploration through performance reviews, feedback sessions, and development planning.
* We believe in transparency and openness. Regular company all‑hands, town‑hall meetings, "Coffee with the CEO" sessions, and employee satisfaction surveys keep a pulse on what matters most.
* We embrace a hybrid working culture; flexibility allows team members to work in a way that suits their preferences.
Job Details
* Seniority level: Mid‑Senior level
* Employment type: Full‑time
* Job function: Sales and Business Development
* Industries: Computer and Network Security
Claroty is an equal‑opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.
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