Date Posted
2026-05-19
Country
Australia
Location
AU-NSW-SYDNEY-001 ~ 12 Mars Rd ~ MARS BLDG, Lane Cove
Position Role Type
Unspecified
Field Support Manager, Collins Aerospace - Interiors
* A new career opportunity with the world's largest Aerospace and Defense technology company;
* Key field support role with Aerospace Interiors;
* Location: Opportunity to work Remotely or Hybrid environment.
Who we are?
At Collins Aerospace, we are dedicated to working on the toughest challenges in global aerospace and defence. We are working side‐by‐side with our customers and partners to dream, design and deliver solutions that redefine the future of our industry. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever.
Your role
Reporting to the Regional Manager, the Field Service Manager (FSM) is the primary customer interface for resolution and management of technical issues with a portfolio of customers across the complete suite of Aircraft Interiors components, including Seating, Cabin Products, Safety & Cargo Systems.
Our Interiors Field Support team is responsible for being the first point of contact for customer technical questions regarding our products. The team consists of 24 separate field service locations in 17 countries providing on‐site and remote field services to customers across the complete Interiors portfolio of products. These teams liaise closely with Account Executives, Business Development, Product Support Engineering, Program Management and Interiors Leadership to deliver world‐class service and technical support to our customers and are a key differentiator in the value proposition to winning new business.
Key responsibilities will include
* Primary customer interface responsible for resolution and management of customer technical issues across Interiors business suite; including supervision and/or coordination of technicians or other resources.
* Manages the customer relationship with appropriate maintenance and engineering teams and leadership to ensure issues are actively managed and status communicated.
* Coordinate and communicate with other businesses to ensure a seamless transition of issues to correct points of contact.
* Develops and executes an agreed customer engagement plan for the assigned portfolio of customers.
* Manage the coordination of technical and other support activities including operation, maintenance, troubleshooting, repair and modification including Service Bulletin and Letters of Commitment implementation of Interiors products.
* Ensures appropriate records and systems are maintained to record work activities.
* Maintain documents and certificates as needed for any job‐specific certifications (quality or regulatory).
* Investigate, coordinate and respond when necessary to customers regarding product support issues.
* Ensure compliance with requirements for technical, safety and other mandatory training.
* Ensures compliance with company, industry and customer policies and procedures.
Qualifications, Skills, Attributes And Experience
* Bachelor's degree in a relevant field with 8 years of prior relevant aerospace experience; or advanced degree in a related field and minimum 5 years' experience; in absence of a degree, 12 years of relevant experience.
* The ability to collaborate and work well with others in a professional team environment.
* Demonstrated ability to represent the company as a technical expert at internal and external customer meetings.
* Proven background in aerospace customer‐facing technical support roles.
* Experience with aircraft interior/cabin products and associated electrical actuation systems.
* Familiarity with Government Aviation Regulations related to the production and maintenance of aircraft components is highly desirable.
* Excellent written and verbal communication skills; demonstrating ability to professionally navigate resolution of complex issues at various levels within an organisation from technicians to senior executives.
* Self‐driven to proactively manage customer relationships.
* Demonstrated ability to meet goals to ensure timely and complete delivery of performance objectives.
This position requires the incumbent to undertake travel – domestic and international where required. Current primary customer locations include Australian domestic airports as well as responsibilities across Oceania including Auckland (NZ), Nadi (Fiji) and Papeete (Tahiti).
Current position requires Australian Citizenship and eligibility to comply with US ITAR technology and/or government security requirements as deemed necessary.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, colour, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
#J-18808-Ljbffr