At Epiq, your work contributes to complex, global legal outcomes. You'll join a values‐driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‐wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your Description:Job SummaryTranscribers are responsible for the accurate and timely production of transcript in various styles and formats, utilizing a variety of audio types and production and research tools. Transcripts must be produced in accordance with contractual and client-driven deadlines with a focus on quality and accuracy. Productivity levels, as directed by the business, must be maintained at all times. Transcribers must maintain clear communication with colleagues via various channels and must work collaboratively with other Court Reporting teams to facilitate the successful delivery of service to our clients. Transcribers are responsible for undertaking the requisite research to ensure the accuracy of their transcript, utilizing any available supporting information and maintaining glossaries for all work produced. All Transcribers are subject to quality and productivity assessments and are responsible for actioning any feedback providedEssential Job ResponsibilitiesProduce high quality transcript in accordance with delivery deadlinesProofread all transcripts prior to submissionUtilize all available supporting information to ensure accurate transcriptionEnsure glossaries are kept up to dateUndertake cross-training on a variety of jurisdictions as directed by the businessMaintain familiarity with various audio playback platforms such as Liberty, FTR, VIQMaintain familiarity with all production tools (TOPS/macros, etc.)Maintain productivity levels as directed by the businessMaintain close communication with other transcribers and Transcript Manager/CoordinatorMaintain close communication with Monitoring team, providing constructive feedback on audio quality/logs when necessaryAction any feedback provided by the QA Lead Analyst or Transcript Manager in relation to quality or productivityParticipate in ad-hoc projectsPartake in periodic performance reviews with Transcript ManagerPartake in annual security and compliance trainingAbility to work outside standard business hours if requiredEnsure communications are clear, concise, and in line with business requirementsFoster and promote a safe and healthy work environment, maintaining safe work practices at all times, and to work within and comply with Company safety policies and proceduresQualifications & CharacteristicsTyping speed minimum of 75 wpmExcellent English vocabulary and grammar skillsGood general and local knowledgeExceptional hearing and comprehensionComputer literateCollaborative team memberFlexibility and responsivenessAttention to detailHigh school graduateSix months to one year basic office administrationYour specific salary will be determined based on several factors:Location-based market rate for the roleYour abilities in relation to the job specificationPerformance during screening and interviewPay parity with the wider team in the considered locationFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.Epiq Leadership CompassFosters Relationships & CollaborationBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.Build trust-based partnershipsNurture long-term relationshipsRemove collaboration barriersCelebrate cross-team successEngages & InfluencesInspires action and alignment through clear communication, purposeful influence, and a compelling vision.Use storytelling to build buy-inAlign communication with organizational goalsGuild alignment through strong engagementMaximizes PerformanceSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.Use data to identify improvement opportunitiesMake informed decisionsAlign team goals with boarder strategyEmpower teams to manage their own goalsTranslate vision into clear prioritiesPrepare for disruptions with strong change managementAchieves Operational SuccessDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.Improve workflows for team efficiencyUse clear documentation and expectationsResolve issues quickly using data and feedbackIt is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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