Overview
Test Administrator - Box Hill, Melbourne. AU. Casual position at Pearson VUE. Position is a Test Administrator reporting to the Test Centre Manager, within Pearson VUE. We are hiring for a Casual Test Administrator to join our team at Box Hill, Melbourne AU. Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts across Weekdays (Monday to Friday) and Weekends (Saturday and Sunday). Our operating hours are between 7am and 11pm. We offer an attractive pay rate of $37.13. Candidate must be open to a flexible range of shifts in the morning and evening.
This is strictly a Casual position and will remain as such.
Role details include the following:
* Schedule: PART_TIME
* Workplace Type: On-site
* Job: Test Center Operations
* Job Family: LEARNING & CONTENT_DELIVERY
* Organization: Assessment & Qualifications
* Req ID: 21303
Responsibilities
* Provide exceptional customer service and maintain a secure exam delivery environment.
* Comply with all testing procedures and strictly adhere to company policies.
* Check and verify candidates' identification against test registrations and help them set up for testing.
* Explain exam procedures and proctor/invigilate candidates during testing.
* Troubleshoot with internal departments to resolve technical issues.
* Escalate any policy breaches to relevant business personnel.
* Perform light housekeeping duties (e.g., sanitizing keyboards) after each examination session.
* Other ad hoc duties as directed.
Qualifications
* High school diploma or equivalent required.
* Minimum of 1 year of customer service experience preferred.
* Experience proctoring or invigilating exams highly desirable.
* Beginner to intermediate experience in Microsoft Office (Word, Excel, Outlook).
* Ability to sit for long periods and lift up to 20 lbs with independence; comfortable in a quiet testing environment, able to hear soft voices and see details from a distance.
Core Competencies
* Detail-oriented
* Communication skills
* Problem solving
* Customer focus
* Ethics and value
About Pearson
Pearson VUE is the global leader in delivering high-stake exams to professionals and industries through their worldwide network of test centres and partnerships. Pearson VUE empowers millions of people to obtain certifications and licenses across almost every industry, helping advance careers. It also provides courseware, scenario-based labs, practice tests, and more.
Equal Opportunity
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status, or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you require accommodations, please email
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