Overview
Culture Amp is the world's leading employee experience platform. Our mission is to create a better world of work for 100 million people by helping companies put their people and culture first. We bring together pioneering people science and powerful technology to help organizations understand and improve the employee experience.
We believe in connecting in real life, so for most roles Campers work from their local Culture Amp office an average of 2 days a week to unlock connection, pace and culture together.
What You Bring to Culture Amp
You will be part of a fast-growth organization where you'll be expected to learn quickly and take action that leads to customer success. You will bring a strong passion for helping others be successful (customers or teammates), think creatively, use critical thinking, and demonstrate perseverance.
Your Role at Culture Amp
* Establish a trusted and strategic advisor partnership with your customers (~700 customers with 50–400 employees) to advance their employee experience (EX) strategy (including feedback, performance, and development) and drive continued value of Culture Amp products and services.
* Work with customers to identify and establish goals and priorities, and support the customer in achieving those goals.
* Own the overall relationships with customers from your large book of business to drive adoption and usage, ensuring retention, value realization and advocacy.
* Analyse data, customer usage, and leverage product knowledge to uncover or develop expansion and upsell opportunities.
* Enable customers to use the platform and, more broadly, the domain of people and culture.
* Advocate internally for customer needs, including cross-functionally.
* Partner with: Implementation Managers to ensure successful and timely product activation; Renewal Managers who secure renewals; Account Managers for expansions/upsells; Support team to enable you to help customers and drive strategic value.
After 3 Months You\'ll...
* Work with your assigned book of business on how to use the platform, resolve issues, drive adoption, and partner on renewing existing customers.
* Influence organization and senior stakeholders, especially with HR leaders on their employee engagement and performance strategy.
* Lead strategic calls with decision makers.
You Have
* 2–3 years' experience in a customer-facing role, with SaaS experience a plus.
* Track record of driving results in product adoption, customer engagement, retention, and expansion via scaled programs.
* The ability to design and maintain a complex customer experience that includes both tooling and live interventions from Customer Success.
* The ability to identify hypotheses, design experiments, and assess their effectiveness in driving customer outcomes.
* You know how to lead complex projects from start to finish and measure your success.
* You excel at creating clear and impactful communications, both internally and externally.
You Are
* Passionate about working in a Culture First environment and bringing that dynamic to customers.
* Curious and empathetic about customers\' use cases and needs.
* Able to operate autonomously and make decisions confidently.
* Resilient and adaptable to change.
Eligibility for benefits may vary based on employment status, and some benefits may not be applicable to contractor roles.
Perks & Benefits
At Culture Amp, our people are at the heart of our success. We offer competitive pay and a total rewards package designed to support you at work and in life. This includes:
* Equity through our Employee Share Option Program, so you can share in our long-term success
* Learning programs and coaching to help you thrive and grow
* Quarterly refresh days, an extended end-of-year break and a monthly allowance to support your wellbeing and lifestyle
* Inclusive parental leave from day one
* A MacBook and budget to set up your home workspace, enabling flexibility
* Five annual social impact days to give back to causes that matter to you
* Medical insurance coverage for you and your family (Available for US & UK only)
Our rewards are designed to support different needs and life stages. We encourage applicants from all backgrounds to apply.
Accommodations & Data Privacy
If you require reasonable accommodations or adjustments due to a disability to complete the online application or participate in the interview process, please contact and identify the type of accommodation or assistance you are requesting. Do not include medical or health information in this email. The Reasonable Accommodations team will respond promptly.
Culture Amp will retain your CV and personal information for a period of two years (four years for the US) from the date of your application completion. Culture Amp may contact you regarding future opportunities. For more information please see our privacy policy or contact .
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