Branch Customer Advisor – Banking – Cairns
* Empowered to make a positive difference for customers and communities
* Opportunity to learn, grow and achieve
* Deliver a seamless, consistent, and tailored customer experience every day
Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer‐centric company in Australia and New Zealand.
The Hours (5 days per week)
8:30 am – 4:30 pm, Monday and Wednesday; 9:00 am – 4:30 pm on Tuesday, Thursday and Friday.
More focus on you
All new Customer Advisors benefit from NAB's tailored career development programs, upskilling and mobility opportunities to ensure they are set‐up for success. We also offer:
* Access to banking and financial services discounts, including competitive rates and reduced fees on home loans, credit cards and insurance
* Extensive range of benefits and discounted offers on travel, fitness, events and technology
* Variety of leave benefits including parental leave, religious leave, special leave, sporting activity leave and volunteer leave
Each day, you'll go above and beyond to
* Support NAB's Cairns branch as the first point of contact for customers; putting them at the centre of everything you do
* Identify the most suitable products and services for customers such as account opening, unsecured lending and banking transactions
* Demonstrate our Smarter Banking options (self‐service and digital), making banking simple, easy and secure
Qualifications
* A passion for delivering quality, gold‐class experiences for NAB's diverse range of customers
* A team player with a keen eye for detail ensuring every transaction is efficient and accurate
* Customer‐centric thinking and an appreciation for inclusion and the diversity of our customers
* No banking experience required – full training provided
Diversity and inclusion
We believe working in an inclusive culture is essential. We support equity and respect, valuing every employee's authentic self. Our Employee Resource Groups foster an environment where all backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.
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