About the Role
This is an exciting opportunity to join our team as a Customer Service Officer. As a key member of our retail team, you will play a vital role in delivering exceptional customer experiences and helping us achieve our goals.
The ideal candidate will have excellent communication skills, be friendly and enthusiastic, and have experience in customer service and/or cash handling. You will also need to be fit to lift up to 16kgs of mail regularly and stand for your shift.
* Key Responsibilities:
* Performing customer sales and service transactions with customers.
* Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
* Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
* Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
* Assisting customers with mail lodgements and associate costs.
* Building rewarding relationships with customers by understanding their needs.
* Assisting with administrative duties such as stocktaking and record maintenance.
About Us
We are a leading provider of postal and delivery services, and we are committed to making a positive impact in our communities. We believe in fostering a culture of inclusivity, empowerment, and safety, and we invest in our employees' personal wellbeing and career development.
* What We Offer:
* A competitive hourly rate with opportunities for pay increases.
* A comprehensive training program to help you develop your skills and knowledge.
* A supportive and collaborative work environment.
* Ongoing opportunities for career advancement and professional growth.