Customr is a boutique, founder‐led CRM & Loyalty consultancy partnering with some of Australia's most exciting brands. We're known for our commitment to go the extra mile, our attention to detail and the way we embed ourselves within client teams, ensuring that they have confidence in our understanding of their business, brand and priorities.
For the right person, this isn't just a job - it's a chance to become a genuine subject matter expert and play a part in shaping what Customr becomes.
Ideal Candidate
* You want to deepen your CRM and loyalty capability by working across multiple brands, industries and customer challenges.
* You enjoy translating customer data into insights, opportunities and strategic recommendations.
* You're keen to sharpen your technical capability across CRM platforms (Klaviyo, Emarsys, Braze, etc.) and improve how brands run their customer programs.
* You're looking for a place where you can grow your CRM and loyalty career quickly, while being part of a small team that genuinely cares about the work and the people involved.
* You want long‐term growth in a boutique consultancy, where you'll eventually support and help shape a team as the business scales.
* You want to help shape processes, ways of working and the direction of a business.
Must‐haves
* Good understanding of CRM fundamentals, automation, lifecycle strategy and customer metrics.
* Experience in the build & execution of CRM marketing campaigns across email, SMS, and web push channels.
* Experience with building & optimising marketing automation flows.
* Experience in customer segmentation and database management.
* Comfortable undertaking data analysis & reporting (e.g., channel performance).
* Stakeholder management and strong communication skills.
* Hands‐on experience with email marketing or CRM platforms (e.g. Klaviyo, Emarsys, Braze), beyond campaign execution, into automation setup and testing.
Nice‐to‐haves
* Exposure to loyalty programs.
* Experience in retail, or strong exposure to retail environments.
* Exposure to CRM migrations, integrations or data mapping (even without end‐to‐end ownership of the process).
What Success Looks Like
As you become confident and proficient in the role, your primary outcome will be to own your client portfolios, and you will:
* Lead day‐to‐day CRM operations across your clients with clarity, organisation and reliability.
* Plan, build and optimise lifecycle journeys end‐to‐end, ensuring the logic, structure and customer experience are deliberate and well thought out.
* Interpret customer data and performance to identify opportunities, gaps and next steps for each client.
* Manage ongoing CRM and loyalty programs, ensuring activity stays aligned to strategic objectives, trade priorities and customer needs.
* Prepare weekly insights, reporting and recommendations so clients understand performance and can make informed decisions.
* Run client WIPs and updates with confidence, keeping stakeholders across progress, priorities and outcomes.
* Become the primary point of contact for your clients, ensuring they feel supported, informed and confident in the work being delivered.
This is Not
* A role limited to campaign execution only.
* A role with layers of hierarchy or slow decision‐making.
* A purely strategic role with no hands‐on delivery.
* A role where you sit in one corner of CRM without seeing the bigger picture.
* A role where the technical side of CRM (integrations, data flows, platform setup) doesn't touch your remit.
Why Join Customr
* $105–$120k + super, depending on experience.
* Hybrid model (3 days in office to begin, 2 days WFH).
* A performance‐based bonus structure tied to your impact and company results.
* Hawthorn office with free gym access, breakfast & lunch provided daily.
* Increasing flexibility as you become autonomous.
* Daily exposure to experienced founders who will bring you into strategic thinking, decision‐making and client discussions.
* A boutique environment where high‐quality work and long‐term client relationships come first.
* Career progression – Potential to grow into a leadership position as we expand into new industries and scale our client portfolio.
* A workplace where people feel supported, valued and part of a team with purpose.
* Celebrate your day: Enjoy an extra paid day off on your birthday.
The people who thrive at Customr are
* Detail‐oriented, organised and proactive.
* Have strong communication skills and build trust quickly.
* Hungry to learn and are a team player.
* Critical thinkers who come with logic and rationale, not just actions.
* Energised by working across multiple clients and switching between different types of work.
* Confident but humble. No ego, just good work and an open mind.
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