Role Overview
We are seeking a skilled Senior Network Support Engineer to provide technical expertise and support to our clients. The successful candidate will possess strong knowledge of network operations, installations, and collaborative support.
Key Responsibilities
* Network Operations: Perform daily tasks to maintain network operability within SLAs, working within ITIL framework for incident, change, and problem management.
* Network Installations: Involve in the planning and rollout of customer data networks, sometimes done in conjunction with project management.
* Collaborative Support: Collaborate with other vendors to provide technical data support to customers who have maintenance contracts or are paying T&M rates.
* Limited Technical Consulting Activities: Scope and estimate effort for data networking and security products and services, conduct customer meetings, and assist with solutioning business requirements into a technical solution.
Requirements
* Active Cisco CCNP certification: In Routing and Switching and/or Security.
* Solid understanding: Of both LAN and WAN Network Fundamentals.
* Experience: In major incidents management with solid methodologies and attention to details.
Benefits: As a Senior Network Support Engineer, you will have the opportunity to work on challenging projects, develop your skills, and contribute to the success of our team.