Job Category: Voluntary, Charity & Social Work
Safe Steps is the only 24/7, family violence response centre in Victoria, providing a "state-wide entry point" for victim-survivors of domestic and family violence. Services include information and referral, crisis response, specialist family violence risk assessment, safety planning, Webchat, and access to supported crisis accommodation.
Our vision is safety, support and respect for all victim-survivors of domestic and family violence.
Our practice is trauma-informed and guided by evidence. We provide services to all victim-survivors and recognise that most of our work is dedicated to the needs of women and children which reflects the gendered nature of domestic and family violence.
Job Description
THE ROLE
As a Family Violence Crisis Specialist (Intake & Assessment), you will play a critical frontline role within Victoria's only statewide 24/7 family violence response service.
This role involves providing telephone and web‐based crisis support, conducting specialist family violence risk assessments, developing safety plans, and connecting victim‐survivors to appropriate services and supports. You will work within a collaborative, values‐driven team and contribute to continuous improvement across crisis response services.
The role is based at Safe Steps' head office in North Melbourne, with flexibility required to work across a 24/7 roster, including weekends, evening and overnight shifts.
KEY RESPONSIBILITIES
* Deliver telephone and web‐based crisis intervention, information, and referrals to victim‐survivors and service providers
* Assess and respond to family violence risk in line with the MARAM Framework
* Identify immediate safety needs and determine appropriate crisis response pathways
* Work collaboratively within a multidisciplinary team to support effective service delivery
* Provide crisis support, information, and referrals to internal and external services
* Maintain accurate, high‐quality client records in line with legislative and organisational requirements
* Participate in reflective practice, supervision, and continuous quality improvement initiatives
* Uphold Safe Steps' commitment to inclusion, equity, and cultural safety for all communities
Desired Skills and Experience
KEY SELECTION CRITERIA
* Bachelor of Social Work or equivalent qualification, or willingness to work towards one
* Minimum 4 years' experience in the specialist family violence sector or crisis‐focused roles
* Demonstrated experience in intake, screening, and risk assessment
* Strong knowledge of the Victorian family violence system and referral pathways
* MARAM Framework training (or willingness to complete on commencement)
* Ability to work calmly and effectively in high‐pressure, time‐critical environments
* Commitment to Safe Steps' values of Integrity, Diversity, and Empowerment
* Current Working with Children Check and willingness to undergo a National Police Check.
* Experience in telephone or web‐based counselling or crisis services
* Experience working in 24/7 or shift‐based service environments
Benefits
* Be part of Victoria's only 24/7 statewide family violence response centre
* Work in a role that makes critical early‐intervention safety decisions
* Supportive supervision, reflective practice, and continuous training
* Inclusive, values‐driven workplace committed to staff wellbeing
* SCHADS Award Level 5 remuneration with generous salary packaging
Safe Steps is an organisation committed to an inclusive and accessible workplace for all. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people with disabilities, those from diverse cultural, linguistic, and religious backgrounds, all ages, LGBTQIA+ people, and those with a diversity of experiences.
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