Cisco telephony engineer

About the Company:

Our client is an industry-leader producing solutions across various development areas, including networking, and wireless technology. Their commitment to advancement is evident in their continued leadership in these core domains.

About the Role:

Join a specialist team delivering complex contact centre integrations, including NEC CAD, Solacomm, Verint WFM/KM, Cisco CVP, Motorola Radio Systems, and Cisco UCCE, ensuring seamless communication, recording, and workforce optimisation solutions across enterprise environments.

Responsibilities:

• Design and support integrations between NEC CAD and Solacomm platforms using scripting and fuzzy logic methodologies.
• Implement and optimise Verint Workforce Management (WFM) and Knowledge Management (KM) solutions.
• Develop and maintain integrations between Verint platforms and Cisco Customer Voice Portal (CVP).
• Manage Motorola Radio Systems recording integrations within Cisco UCCE environments.
• Collaborate with stakeholders to deliver scalable, reliable, and high-performing contact centre technology solutions.

Skills and Experience:

• Cisco UCCE Contact Center (including UCCE scripting)
• Cisco CVP (Integration, design, and scripting)
• Cisco VXML Studio (Scripting and design)
• Cisco CUCM
• Australian Citizen and Security Clearance required

Please note that Aida, our after-hours AI conversational screening assistant, may be used as part of the initial application process.

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we're here to support you.