Rare External Opportunity – Dispatcher
Are you ready to take the next step in your career? We are looking for a motivated and organized team member to join our Sunshine Coast Operations team as a Dispatcher.
This is a great opportunity for someone who thrives in a fast-paced environment and is passionate about delivering excellent service while supporting our fleet and operational efficiency.
About the Role
As Dispatcher, you will be at the heart of our day-to-day operations, coordinating courier movements, supporting compliance, and ensuring a smooth and effective delivery experience for our customers. You will also be the first point of contact for our courier team and a key liaison between drivers, customers, and internal departments.
Key Responsibilities
* Allocate couriers in a timely and efficient manner
* Monitor fleet activity throughout the day
* Provide day-to-day support to couriers, ensuring compliance with FedEx standards and regulations (e.g. Chain of Responsibility, Fatigue Management)
* Liaise directly with major customers, addressing service needs and issues as they arise
* Support service recovery and customer satisfaction through proactive communication
* Record and maintain accurate data to support reporting and KPIs
* Work collaboratively with the wider team, including Customer Service and Linehaul
* Actively contribute to our safety-first, people-first culture
Key Performance Indicators (KPIs)
* On-time courier dispatch and minimal missed pick-ups
* Compliance with COR and Fatigue Management
* Customer satisfaction and prompt enquiry resolution
* Data accuracy and timely reporting
* Team collaboration and support
* Identification of cost-saving or efficiency improvement opportunities
What We Are Looking For Skills & Competencies
* Strong communication and relationship-building skills
* High attention to detail and ability to multi-task
* Proactive, solutions-focused mindset
* Sound judgment and decision-making under pressure
* Familiarity with Perth metro routes and freight operations
* Ability to work well within a team environment
Experience & Qualifications
* Experience in a courier role is highly regarded
* Intermediate computer skills (Microsoft Office, dispatch systems)
* Understanding of Chain of Responsibility and Fatigue Management
* Knowledge of Dangerous Goods handling is an advantage
Grow your career at FedEx, starting right here at Maroochydore Station.
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