About Us
At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years.
About The Role
We're looking for an experienced and relationship-driven Case Manager to join our Sunshine Coast team and support older Australians to live independently, safely and confidently in their own homes.
This is a varied and rewarding role that combines office-based care coordination with face-to-face client interaction. You'll partner closely with clients and families to understand their goals, coordinate supports, manage funding and budgets, and adapt services as client needs change over time.
Working across privately funded clients and those with a government-funded Support at Home Package, you'll oversee the full case management journey, from intake and onboarding through to ongoing care reviews, funding management and service coordination. You'll also collaborate with allied health providers and other external stakeholders to ensure every client receives high-quality, personalised support.
This role would suit someone who enjoys building genuine relationships, thrives in a fast-paced environment and brings a calm, organised and solutions‐focused approach to their work.
Responsibilities Include
* Conduct client intake assessments, onboarding visits and ongoing reviews
* Develop and maintain personalised, goal-based care plans
* Manage Support at Home Package funding, budgets and service utilisation
* Monitor client wellbeing and respond to changing care needs and risks
* Coordinate services with allied health providers and external stakeholders
* Facilitate regular client check-ins, care reviews and care planning discussions
* Ensure all client documentation is accurate, compliant and audit-ready
* Support clients and families to navigate aged care systems and funding requirements
* Build strong relationships with clients, families, care staff and healthcare professionals
* Work collaboratively with internal teams to deliver exceptional client outcomes
About You
You're highly organised, adaptable and genuinely passionate about supporting older people to live well at home. You're someone who can manage competing priorities, navigate complex situations and maintain strong attention to detail, particularly when it comes to funding and compliance requirements.
You enjoy working collaboratively, contributing to a positive team culture and continuously learning and improving. You're resilient, approachable and know how to balance professionalism with warmth and empathy.
You Will Bring
* Previous Case Management or community care experience
* Strong understanding of Support at Home Package funding and budget management
* Excellent time management and organisational skills
* Exceptional communication and relationship‐building capability
* Confidence managing changing client needs and complex situations
* Strong attention to detail and compliance-focused documentation skills
* A collaborative and team‐oriented approach
* Ability to work autonomously while remaining highly connected to the team
* Willingness to travel for client visits across the community
* Qualifications in Aged Care, Community Services, Disability, Nursing or Allied Health will be highly regarded
What's in it for You?
We're proud to share that Prestige Inhome Care has been recognised as one of AFR BOSS Best Places to Work for the second year running, reflecting our supportive, empowering, and values‐driven culture.
We genuinely believe our people are our greatest strength. From our carers providing extraordinary support in our client's homes across the East Coast of Australia, to our passionate office team behind the scenes, every person here plays a vital role in helping our clients live independently with dignity and joy.
When You Join Our Team, You Can Enjoy
* Your Birthday Off – celebrate your special day on us
* Grow and Learn – access to the Prestige Training Hub, 5 days paid study leave, mentoring programs, leadership retreats, and more
* A Warm Welcome – tailored onboarding and induction plans
* Give Back – one paid Volunteer Day each year
* Celebrate Together – awards nights, Christmas parties, wellness initiatives, guest speakers, and team‐building activities
* Excellent Leadership – a supportive leadership team that is strongly connected to our purpose and values the ongoing development of our people
* Support When You Need It – confidential counselling through our Employee Assistance Program (EAP)
How to Apply
If you're looking for a rewarding opportunity where you can make a genuine impact while being part of a supportive and high‐performing team, we'd love to hear from you. Apply today!
At Prestige Inhome Care, we believe in the power of diversity and inclusion. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from Culturally and Linguistically Diverse backgrounds, and the LGBTIQ+ community. We are dedicated to fostering an inclusive and respectful workplace where everyone can thrive. If you need support to participate in our application process, please reach out to us by calling 1300 10 30 10 or email careers@prestigeinhomecare.com.au.
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