Are you passionate about delivering exceptional customer service and thriving in a collaborative team environment? A leading organisation in the premium consumer goods sector is seeking a dedicated Customer Service Officer to join their dynamic team. We are ideally looking for someone to start ASAP!
Key Responsibilities
Provide outstanding customer support via both phone and email
Efficiently manage a high volume of complex customer orders using an ERP system
Monitor order progress, troubleshoot issues, and ensure timely and accurate delivery
Collaborate with internal teams to optimise order fulfilment processes
Assist with warranty and after-sales support
About You
Previous experience in a customer service role is a must, even better if this is within a B2B environment
Strong communication and problem-solving skills
Ability to multitask and prioritise in a fast-paced environment
Excellent attention to detail
Experience with Microsoft Dynamics 365 is advantageous
Benefits
WFH 1 day a week – following your 6-month probation
Comprehensive training on offer
Career Progression Opportunities
Supportive and inclusive work culture
Enjoy generous staff discounts & exclusive benefits
Apply Now – Click the link to submit your application or contact Todd Elliott on for a confidential discussion.
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📌 Senior Recruitment Consultant
🏢 Veritas Recruitment
📍 Melbourne