UC/Telco Services - Account Manager
Adelaide, SA
We are seeking a highly motivated Account manager to join our growing team. The ideal candidate should have a strong understanding of UC/Telco services. The Account manager will be responsible for managing sales queries both inbound and outbound, Offer sales quotes, Onboard new partner, provide product training and showcase to partners.
Responsibilities:
* Handle up to 20 inbound sales calls per day, qualify leads, present tailored offers, and close new opportunities.
* Make 30 outbound "Health Check" calls to existing partners, review performance, introduce new products, and identify growth opportunities.
* Manage inbound sales emails and tickets with prompt, professional, and solution-focused communication.
* Prepare and deliver sales quotes, pricing comparisons, and customized proposals to partners.
* Monitor and manage partner churn, proactively identify at-risk accounts, engage partners, and achieve 90% retention.
* Support new partner onboarding, run introductory video calls and complete follow-up check-ins after 2–4 weeks.
* Host or co-present "Welcome to Breeze" webinars (1–2 per month) highlighting products, services, and partner revenue opportunities.
* Collaborate with Marketing to develop and post engaging social media content, strengthen brand awareness, and execute EDM campaigns.
* Maintain a Customer Service Score of 100% positive feedback through consistent, high-quality engagement.
Requirements:
* Proven experience in sales, account management, or customer success (telecom or IT industry a plus).
* Confident phone and video communication skills — you enjoy speaking with people.
* Strong organisational skills and ability to manage high call volumes.
* Tech-savvy — comfortable using CRMs, ticketing systems, and collaboration tools.
* Results-driven with a focus on partner satisfaction and retention.
* Knowledge of Telco products like SIP, PBX.
* Knowledge of NBN technologies
* Knowledge of Microsoft Teams Calling.
* Ability to adapt to new technologies and changes in the field.
Characteristics:
* Strong written and verbal communication skills needed to interact with team and partners.
* Well organized with the ability to multitask and handle pressure situations.
* Team player with ability to work independently and learn quickly.
* Ability to work proficiently with minimal daily guidance.
* Excellent troubleshooting skills.
* Individuals focused on personal development.
This is an excellent opportunity for someone looking to start a career in the Slaes/Telco industry. If you are passionate about sales and want to work in a fast-paced, dynamic environment, we encourage you to apply.
To apply, please submit your resume and a cover letter. We look forward to hearing from you