As our Account Manager Lead you will lead the strategic relationship between ITP and partner agencies for an assigned portfolio, supporting alignment with partner long‐term goals and objectives. You will maintain a strong understanding of partner agencies' digital/ICT priorities, ensuring service proposals and account plans are aligned, while identifying opportunities to optimise ICT investment and maximise operational outcomes.
You Will Also Be Responsible To
* Drive high‐impact negotiations with senior stakeholders and vendors to achieve mutually beneficial results.
* Develop and implement strategic account plans that maximise the value of ITP for partner agencies.
* Develop and present clear, concise, and actionable submissions, proposals, reports, and briefings related to ITP services and products to support informed decisions.
* Provide trusted, high‐level advice on ICT strategy, risks, and opportunities to senior stakeholders.
* Lead and coordinate Account Managers across a portfolio, fostering a high‐performing, inclusive culture through coaching, mentoring, and knowledge sharing.
* Provide oversight to resolve escalations related to strategically important initiatives, using relationships and influence to reduce friction, overcome challenges, and keep delivery on track.
* Actively participate in identifying and implementing continuous improvement and AI enablement opportunities in account management processes, tools and templates.
* Champion a customer experience (CX) mindset, embedding service excellence into everything ITP delivers.
What We Are Looking For (qualifications, Registrations, Experience)
* Demonstrated leadership in building and sustaining trusted relationships with senior leaders across complex stakeholder environments, influencing outcomes without relying on formal authority.
* Experience in championing and embedding a customer experience (CX) mindset, using feedback and regular review rhythms to improve service experience and outcomes.
* Applied strong business acumen to translate organisational priorities into practical ICT proposals and account plans that maximise value, benefits and operational outcomes.
* Successfully negotiated complex outcomes and resolved competing customer and internal priorities through clear options, trade‐offs and documented agreements.
* Produced decision‐ready communication that is clear, concise and actionable, enabling informed decisions on ICT services, risks, dependencies and initiatives.
* Demonstrated leadership in developing others through coaching and performance expectations, building capability and knowledge sharing, and role‐modeling ethical and accountable behaviours under pressure.
Benefits
* Attractive salary + 12.75% super
* Work‐life balance flexibility and support you need to thrive, with up to 50% WFH
* Follow your path wherever it leads with our learning and development opportunities
* Work with passion and purpose
* Have a tangible impact, for today and tomorrow
* Enjoy interesting, diverse work
* Enjoy role clarity and role autonomy
* Be part of our one, diverse DPI
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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