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Job Description
We are seeking a skilled and experienced Senior Fiserv Signature Platform Support Engineer to join our team. This role will be responsible for providing expert-level support for the Fiserv Signature platform across multiple modules. The candidate should possess strong problem-solving skills, a proactive approach to issue resolution, and a deep understanding of core banking functionalities and processes.
This is Managed services engagement and requires on-call support for high priority incidents.
Key Responsibilities
* Provide Level 2 and Level 3 support for Fiserv Signature platform modules
* Collaborate with internal teams, vendors, and the customer to identify and resolve complex technical issues related to the Signature platform
* Monitor and troubleshoot platform performance, ensuring system stability and minimizing downtime.
* Analyse and resolve escalated incidents, working to restore service in accordance with SLAs and business priorities.
* Conduct root cause analysis (RCA) and prepare detailed documentation on findings, including corrective actions and preventative measures.
* Assist with patching, upgrades, and deployment of new releases across the Signature platform.
* Collaborate with cross-functional teams to ensure smooth integration of Signature modules with other systems and applications.
Required Skills and Experience
* Must have 5+ years of experience in supporting Fiserv Signature platform, with a deep understanding of Signature CBS (Aperio), Signature CRS, Signature Branch Teller, Signature Evolution Microservices, Signature CBS Communicator, Signature Frontier Reconciliation
* Strong technical proficiency with Fiserv Signature platform configuration, troubleshooting, and support processes.
* Solid understanding of core banking operations, including deposit, loan, and reconciliation modules.
* Hands-on experience in troubleshooting complex issues across various platform modules and related integrations.
* Familiarity with the deployment, configuration, and support of microservices architectures and containerized environments.
* Exposure to leverage APM tool AppDynamics and Splunk for incident and problem investigation
* Strong knowledge of ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Fulfillment.
* Experience working with database technologies Oracle and basic SQL query skills.
* Excellent analytical and problem-solving skills with the ability to prioritize and manage multiple tasks effectively.
* Strong communication skills, with the ability to communicate technical information clearly to both technical and non-technical stakeholders.
* Ability to work in a team-oriented, collaborative environment.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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