## Field Service TechnicianApplyremote type: On-sitelocations: Eastern Creektime type: Full timeposted on: Posted 16 Days Agojob requisition id: R1940**The Role**An exciting opportunity exists for passionate, motivated and enthusiastic Service Technician to join the Miele team around Sydney in a permanent, full-time capacity! Equipped with tools of trade provided by us, this crucial Domestic role involves getting out on the road in the red Miele van to visit our customers for service calls. Our technicians bring a wealth of technical skills to the table and thrive on providing the best possible service to our customers. As a Service Technician, you will be the face of the brand for many of our loyal customers - and you'll be ready to work on a range of quality Miele appliances from new through to 10, 20, 30+ years old! **We're looking for someone who...*** Enjoys getting out and about meeting and working with customers and other team members* Builds positive and lasting relationships with others* Understands customer needs and expectations* Prides themselves on providing the highest level of customer service* Seeks employment in a premium brand with an emphasis on product quality, longevity and sustainability* Has an enthusiastic and positive demeanor, thrives on meeting and exceeding targets, and is passionate about product service!**Job responsibilities will include:*** Carrying out quality field service repairs at the customer's premises, and occasionally in our workshop* Ensuring a positive customer experience at all times* Accurate and timely completion of necessary paperwork and service invoices* Management of van stock* Handling and resolving customer complaints in the field within company guidelines* Providing exceptional customer service!**Requirements of the role include:*** Great attitude with a friendly, professional and positive demeanor* Relevant experience and minimum of NSW disconnect/reconnect license would be an advantage* Current and valid full Australian driver's license* Sound technical knowledge of electrical and mechanical fault finding through effective problem-solving skills* Excellent written and verbal communication skills* Solid computer skills with knowledge of the Microsoft Office suite* Ability to squat, kneel and twist frequently* Ability to push and pull varying weights**Our ideal candidate will...*** Be a team player with the ability to ask for, and provide, direction when needed* Have a gas, refrigeration, household/commercial appliance or white goods background (advantageous but not required as we provide extensive product training)* Be able to drive to varying locations within metropolitan Sydney* Work with set organisational targets (KPIs)* Genuinely enjoy meeting and interacting with customers* Embrace changing technology and work efficiencies### Why work here?For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming "forever better" which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.### About UsWhat does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.
#J-18808-Ljbffr