About The Role:
This role combines operational duties with staff supervision, ensuring efficient patient-centered scheduling and excellent customer service.
Key responsibilities include supervising the team, handling escalated enquiries professionally, maintaining operational workload, monitoring call volumes and wait times, ensuring accuracy of bookings, and supporting process improvements.
Supervisory Responsibilities:
* Training and rostering of team members
* Providing workflow support to ensure smooth operations
Enquiry Handling:
* Responding to patient and referrer enquiries in a professional manner
Scheduling Operations:
* Maintaining accurate records of patient appointments and calls
* Managing call volumes and wait times
Quality Assurance:
* Ensuring accuracy of bookings and patient communication
Process Improvement:
* Supporting initiatives to improve workflow efficiency