Capital Transport is the largest, privately owned courier and taxi truck business. We are similar to Uber but deliver goods, not people, and our customers aren't the general public but rather businesses that need their products moved from one place to another.
Our Culture
Our culture is a key part of what makes Capital Transport a great place to be part of. We care about our team and ensure that we provide a place that promotes a fun, supportive & rewarding culture to help you achieve success.
We strive to have a workplace that has:
* Amazing, supportive & inclusive culture
* Career progression & growth (we want to see you succeed)
* Collaborative teams that are willing to help each other to achieve collective goals & targets.
* Onsite Parking
* Casual Fridays
* Social club - fun social activities & outings
* Monthly BBQ's
Job Description
We are seeking an Operations Officer to join our Courier department. This is a permanent position that requires a high level of attention to detail, excellent interpersonal and customer service skills, and the ability to work autonomously within a fast-paced team environment.
Candidates must be Australian citizens or permanent residents to be eligible for this role.
Your responsibilities include but are not limited to:
* Build sustainable relationships with both external customers and sub-contractors.
* Handle all matters pertaining to clients and sub-contractors within the pre-determined timeframes.
* Monitor live jobs and provide customer updates in line with requirements.
* Prepare and distribute client reports/administration set by the Operations Manager
* Complete the after-hours handover communicating any fatigue management risks, where required.
* High volume of inbound and outbound calls.
* Job investigations with same day resolutions communicated to relevant parties.