Chubb celebrates diversity by fostering an inclusive, flexible and equitable workplace. We support applications from all members of our community and equitable access to our employment opportunities. We are open to discussing workplace flexibility in all our vacancies, to ensure we can attract the best candidates and accommodate individual needs, differences, disabilities and working arrangements. Please let us know if you require any adjustments to the recruitment process so we can support you to present your best self.
About the Role:
As an End User Services Technician, you will deliver exceptional technical support to end users, addressing hardware and software challenges with professionalism and efficiency. You will prioritize and resolve both urgent and routine issues, leveraging strong communication skills to proactively identify solutions, fulfil service requests, and respond to inquiries from internal stakeholders.
Key Accountabilities & Responsibilities:
* Provide remote and onsite technical support, troubleshooting hardware, software, and mobile device issues for end users
* Deploy and build laptop and desktop images
* Set up conference rooms, including AV, VC equipment, and online meeting configuration/support
* Configure and support mobile messaging
* Manage IT assets, including procurement
* Deploy software using SCCM
* Respond promptly and professionally to customer issues via helpdesk, email, and telephone
* Establish successful long-term relationships with internal customers
* Research, resolve, and respond to a variety of customer inquiries
* Communicate outages and changes to stakeholders
* Liaise with local and international support groups for incident escalation, request fulfilment, and change management
* Identify recurring incidents and requests
* Maintain the ticketing system, Service Catalogue guidelines, and procedure documentation
* Contribute to the Knowledge Base and Known Error Database
Qualifications
What We're Looking For:
* Strong troubleshooting skills across hardware, software, and mobile devices
* Experience with laptop/desktop imaging and deployment
* Familiarity with conference room AV/VC setups and online meeting support
* Knowledge of asset management and procurement processes
* Experience with SCCM software deployment
* Excellent communication and customer service skills
* Ability to build lasting relationships with internal stakeholders
* Proactive approach to problem-solving and incident management
* Demonstrated experience leveraging AI tools to enhance business processes is strongly preferred.
We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our "My One Thing" initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enrol into the Chubb Limited discounted stock purchasing scheme.
Job Info
* Job Identification 32907
* Job Schedule Full time
* Regular or Temporary Regular
* Job Category Infrastructure Engineering
* Business Unit Australia
* Legal Employer Chubb Insurance Australia Limited
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