The Role
The Channel Sales Support Agent is the operational backbone for our independent contractor (IC) sales teams in the field. You'll be their go-to person—making sure they have everything they need to successfully sell and onboard our products to local sellers across Australia.
This isn't just a support role. You're enabling entrepreneurs to build their businesses, and their success is your success.
What you'll be doing
Support & relationship‐building
* Act as the main point of contact for Australian sales teams, responding to inquiries within agreed SLA timeframes
* Build and maintain strong working relationships with independent contractor sales teams
* Provide product knowledge, pricing information, sales collateral, and technical guidance
Coordination & problem‐solving
* Work with internal teams across the business to resolve sales inefficiencies and remove blockers
* Identify recurring problems and partner with management to implement lasting solutions
* Provide phone and face‐to‐face support when needed
Operations & administration
* Maintain and update sales documentation, playbooks, and resource libraries
* Process commission calculations for Australian sales teams in coordination with finance
* Keep systems and information current so teams always have what they need
You have
* 1–2 years in sales support, channel management, technical support/implementation, or customer service
* Experience with CRM systems (Salesforce, HubSpot, or similar)
* Proficiency in Google Workspace and AI tools
* Familiarity with B2B sales processes and sales cycle management
* Basic understanding of sales reporting and analytics
Preferred experience
* Experience working with self‐employed contractors, distributors, sellers, or channel partners
Work environment
* Location: Remote‐first (office optional)
* Hours: Full‐time, Monday–Friday, 9:00 AM – 5:30 PM (flexibility may be required)
* Travel: Minimal (occasional attendance at sales meetings, training sessions, and contractor events)
* Equipment: Computer, headset, and necessary software provided
Why this role matters
Our independent contractors are out there every day, building relationships and helping local businesses grow. You're the person who makes sure they're never stuck, never without answers, and always set up to succeed. If you love being the reliable force behind a winning team, this role is for you.
Benefits
Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.
Equal Opportunity Employer
Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.
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