EUC / Network Smart Hands Engineer – On Call/Casual Location: Australia (Multiple Sites – Onsite Support)
Employment Type: Independent Contractor / On Call/Casual Basis
Work Mode: Onsite (Field Support / On-Demand/Casual)
Role Overview:
We are looking for an experienced EUC (End User Computing) / Network Smart Hands Engineer to provide onsite technical support under an On Call/ Casual model across client locations in Australia. The ideal candidate should have strong troubleshooting skills in desktop, laptop, printer, and network hardware, along with hands-on experience handling break-fix, installation, and maintenance activities.
Key Responsibilities:
Provide onsite EUC and network smart hands support for incidents, service requests, and installations.
Perform break-fix, IMAC (Install, Move, Add, Change), and preventive maintenance activities.
Support network device installations such as routers, switches, access points, and cabling.
Handle hardware replacements, upgrades, and troubleshooting for end-user devices.
Collaborate with remote support and service desk teams to ensure timely resolution.
Maintain accurate logs of dispatch calls, asset details, and work completion reports.
Coordinate with vendors or third-party support teams when needed.
Ensure all activities adhere to client SLAs and ITIL processes.
Required Skills & Experience:
3–6 years of experience in Desktop Support / EUC / Smart Hands / Field Engineering.
Strong knowledge of Windows OS, O365, Active Directory, and common desktop applications.
Basic understanding of network concepts (LAN/WAN, IP addressing, cabling, patching).
Hands-on with hardware troubleshooting (laptops, desktops, monitors, printers, peripherals).
Familiarity with ticketing tools like ServiceNow, Remedy, or similar.
Excellent communication and coordination skills.
Must have a valid driver's license and willingness to travel to client sites.
Preferred Qualifications:
ITIL Foundation certification preferred.
CompTIA A+ / N+ or equivalent vendor certifications (HP, Dell, Cisco) are an advantage.
Prior experience in Casual/on-demand support engagements.
Work Scope:
On-demand/Casual calls during business hours (may include after-hours/weekend support as per SLA).
Reporting: Regional Service Delivery Manager / Project Coordinator.