Technical Service Manager – Coffee Equipment
Baristaequip Gold Coast
About the Role
As the Technical Service Manager at Baristaequip Australia, you will play a critical leadership role in managing and scaling the national technical service operations for one of Australia's leading coffee equipment and cafe automation companies.
Based at our Burleigh Heads headquarters, this full-time position oversees the coordination, performance and continuous improvement of our service division across commercial coffee machines, grinders, milk automation systems and automatic coffee machine technology solutions.
You will lead contractor and technical support operations, ensure exceptional customer outcomes, drive service standards and contribute to the successful roll-out of innovative new products across Australia.
This role suits a highly organised technical leader who thrives in a fast-paced environment and is passionate about coffee technology, customer service and operational excellence.
Key Responsibilities
Service Operations & Leadership
Coordinate and manage national technical service contractors to ensure timely, professional and high-quality customer support
Oversee installations, preventative maintenance, warranty support and repair operations
Develop and implement service procedures, systems and operational improvements
Ensure all service activities are completed in line with safety standards, compliance requirements and company expectations
Monitor contractor performance, response times and service quality metrics
Technical Support & Product Expertise
Provide advanced technical support and troubleshooting assistance for complex equipment issues
Maintain expert-level knowledge across commercial coffee equipment and cafe automation technologies
Identify recurring technical issues and implement long-term corrective solutions
Assist with testing, evaluation and commercialisation of new products entering the market
Support internal teams with technical product training and knowledge sharing
Build strong relationships with customers, suppliers and technical partners
Manage customer expectations and ensure a high standard of communication throughout the service lifecycle
Work collaboratively with sales, operations and management teams to deliver exceptional customer experiences
Assist key national accounts with technical service planning and escalation management
Strategy, Training & Continuous Improvement
Develop training systems and on boarding programs for service technicians and contractors
Analyse service data and KPIs to improve operational efficiency and customer satisfaction
Implement scalable systems to support the continued growth of the business nationally
Drive innovation and process improvements across technical operations
What We're Looking For
Essential Experience & Skills
Minimum 7+ years' experience in technical service, field operations or service management
Minimum 3–5 years' leadership or team management experience
Strong experience working with commercial coffee equipment or related hospitality technology
Excellent diagnostic and troubleshooting capabilities across coffee machines, grinders and automated beverage systems
Strong operational management and organisational skills
Ability to lead teams, manage contractors and prioritise workloads effectively
Excellent communication and stakeholder management skills
Strong analytical and problem-solving abilities with a continuous improvement mindset
Electrical certification highly regarded
Tertiary qualifications in engineering, technical services or related discipline preferred
Personal Attributes
Highly organised and proactive
Strong leadership presence
Customer-focused with high attention to detail
Passionate about coffee, technology and innovation
Comfortable working in a fast-moving and evolving business environment
Why Join Baristaequip Australia?
At Baristaequip Australia, we are passionate about shaping the future of cafe technology and automation. We work with some of the industry's leading coffee equipment brands and support cafes, chains and hospitality groups across Australia.
We offer:
Competitive salary package
Fully maintained company vehicle supplied
Career growth and leadership opportunities
Ongoing technical and professional development
Dynamic and supportive team culture
Exposure to cutting-edge coffee and beverage technology
Opportunity to work with some of Australia's leading cafe and hospitality brands
Modern Burleigh Heads office and showroom environment
Apply Now
If you are an experienced technical leader looking to join an innovative and rapidly growing company in the coffee technology industry, we'd love to hear from you.
Apply now and help lead the future of coffee equipment service and automation in Australia.
Unlock job insights
Hirer responsiveness Salary match Number of applicants
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Technical Services Manager? How many years' experience do you have in a Technical Support Role?
Townsville, Northern QLD
21d ago
Scheduling Manager
Essential Network Solutions PTY LTD
Burleigh Heads, Gold Coast QLD
25d ago
Researching careers? Find all the information and tips you need on career advice.
#J-18808-Ljbffr